1st Call Appliance Direct

Advantages: None. Worst retailer I have had misfortune to deal with!!!
Disadvantages: Dreadful customer service, no delivery, they take your cash and give you the runaround.

Appliance Direct promise cheap prices and a great delivery team who deliver your item straight to your door within a four hour time window and then unpack it and place it in your home. Sounds great. Some chance! My experience with them was pure hell. They promised to deliver my washing machine on a Friday between 10am and 2pm and connect it for an extra £19.99 and when by almost 3pm they hadn't delivered I contacted them only to be given the runaround. ...
...phone me back three times and each time I had to contact them. I was promised that it would be sorted on Monday, but again I had to do the chasing. Customer Service have a problem calling people back. It turned out they had handed my washing machine (Cost £314) to one cowboy courier who had handed it on to another and it was never going to be delivered when they said it was anyway!!! They promised to deliver a few days later and let me down yet again. ... Read review

Great company bought over £2000 pounds worth of kitchen equipment,delivered within three days, well wrapt and good service over the phone. Best price on the net. No negatives on this Company, just strait forward transation, I would deal with them again. Never had any previous contact just went on previous clients experiences. For me ten out of ten.