Happy New Year, and welcome to my minute slice of Ciao.
Happy New Year, and welcome to my minute slice of Ciao.
Member since:21.11.2000
Reviews:41
Members who trust:33
I got a quote for buildings and contents cover from 1st Quote, over the internet, and it was very competitive, therefore I decided to take the cover. Although one week after selecting the cover and paying a deposit I have still not received my policy documents. In this week I have rung them twice and emailed them, I've asked for a cover note to be faxed which I have not yet received. The email has not been responeded to! The phone calls resulted in nothing so far although I have been told on both occasions that the policy is in the post. What I have received is credit agreement, but no policy agreement. I will add updates about this situation as it progresses.
I have now received a fax copy of the policy and have been told the hard copy will follow by registered post. This was after been called by the accounts department requesting direct debit details!
Finaly my insurance documents arrived, two copies within 3 days, arranging the direct debit was carried out over the phone without signature which seems out of order.
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I sympathise with you totally.
I used to work for this company and standards there are terrible. It does get extremely busy and the relatively small number of staff in the household department cannot keep up. Overall this company is not a good one, they care very little about the customers, and a great deal about taking your money.
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