About me:As of NOW (16/01/09) I am back on Ciao... it's been a long time.... I hope my old friends are still ...
Member since:22.01.2003
Reviews:24
Members who trust:95
Review rated by 44 Ciao members on average: helpful
This review received a counterstatement by a party concernedRead Comment
No beating about the bush here. This company is possibly one of the worst insurance companies going. You may think this unfair, but I have had the dubious pleasure of working for them.
The company has just one aim - to make money. Customer service and satisfaction do not come into it at all. They want your money, and will tell you what you want to hear to make you part with it.
OK, their quotes may be cheaper than a lot of others and this is fine, until you have to make a claim. There were, when I left, 5 people working in the claims department. 5 people to service a client base of several thousand. Is it any wonder you wait for months to get repairs authorised and claims settled?
The quotes staff are little better, in the motor department there are around forty staff members all trying to reach target figures, and be the best selling salesman for the month. To achieve this aim, they will assure you your policy has breakdown cover, when in fact it does not, that your vehicle is garaged, alarmed and will do less than 5000 miles a year, regardless of the true facts, in order to beat your best quote.
If they do persuade you to part with your money, your credit card number will be written down, and passed around the office until it reaches someone qualified to take the payment.
You will be very lucky if your documents are sent to the right address, and if by some miracle they are, the likelihood is that your details will be wrong anyway.
And don't even think about complaining, you will be left on hold until they think you have given up and more than likely cut off.
In short. Steer clear of this company. Believe me, I know!
by (61%):
15.10.2005 18:53
Won't be getting my insurance here then! Jane x
22.03.2004 14:06
I won't be using these!
20.03.2004 18:20
Thanks for the warning, wil steer clear! ~Rach x