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Reviews - 365electrical.com

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Super

Huge selection, easy site and tells you if item in...

Not always best value

As with a fridge (see my 24-7electricals review) we also needed a washin machine - quick. It's not possible to search for items by delivery times on shopping engines or even suppliers' sites! How strange, surely I can't be the only person who wants things as soon as possible and for whom this is...

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Excellent

fast delivery, price, accurate stock levels, good ...

nothing

Being in the process of having my kitchen re-fitted, I decided to source my own cooker and hood, rather than stick to one of the limited options offered by Kitchens Direct. After looking around the usual suspects on the high street, for a design/model of cooker that caught my eye, I turned to the...

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Not for me

“Wot No Fridge?”

published 02/08/2004

Cheap prices

Impossible to get your goods delivered!

When I noticed that things didn’t seem to be coming out of our fridge as cold as they used to -despite it being turned up full - I invested in a fridge thermometer. I quickly discovered that our fridge was way off temperature. Being pretty old anyway, we decided rather than having it repaired, we...

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Super

They have a wide assortment of goods in stock. Fr...

Had to ask for a statement.

Left ordering the white goods for my kitchen to the last moment and wasn't able to wait for the lead time of 14 working days that other internet companies were stipulating. Rang 365 and told the lady who answered, Kelly, my dilemma. 'I wanted the white goods NOW'!. I had done a lot of price...

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Not for me

“BEWARE OF 365 ELECTRICAL.COM”

published 03/03/2008

ABSOLUTELY NONE

BEING ALLOWED TO SELL ON THE INTERNET

DONT GO THERE! Bought a Beko washing machine from this company, they delivered it Thursday afternoon. Plumbed it in Thursday evening, but it just kept filling with water, obviously faulty. Rang 365 electrical Friday to report the faulty machine,was told some one would ring me back. Waited and...

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Not for me

NONE!!!!!

THE COMPANY IT SELF IS A DISADVANTAGE!!!!!

This was the worst company ive ever dealt with i dont even think they should be allowed to make any transactions on the internet or even as a store, ive been waiting over 4 weeks for my fridge delivery which was meant to take up to 3-5 working days and has turned into 3-31 working days and still...

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Not for me

“Property damage”

published 28/04/2006

Freezer works well

Company doesn't

We ordered a chest freezer from 365 Electrical in October 2005. This was delivered on the due day but we were not forewarned by a telephone call, as promised. The sole deliveryman could not gain access through our side door so took the package (on a trolley) to the back of the house, where he...

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Not for me

“365 Electrical No Delivery”

published 12/12/2007

None

Poor customer service, goods charged not delivered

I payed for an AEG diswahser with 365 electrical and recieved several order confirmations, after telephoning them to arrange delivery as one of their confirmation emails instructed me, I confirmed a delivery date, the day befolre the delivery was due I received a delivery confirmation email and...

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Satisfactory

“Ring first before buying”

published 28/04/2006

order online no going to the shops

cannot see anyone face to face

Having 2 young childen & a washing machine that was not working correctly I was in urgent need of a new one, 365 had one that I liked & could deliver (as per their website) in 7-10 days. I ordered immediately via the website. The following day I got an email stating that they could not deliver...

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Not for me

published 03/01/2008

Be warned apparently if you 'come through google' (who doesn't?) then the live stock element of the website doesn't work. I.e. items can be placed in the basket and bought but it is not made clear they aren't in stock. Sales advisor was rude and unhelpful when rung to ask about delivery, berating me in an aggressive manner for not understanding their website. On being told I could wait up to a month for the white goods I cancelled my order. Basic customer service seems to be lacking, shop elsewhere, plenty of choice.

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Excellent

“365 life savers”

published 11/10/2008

brilliant service

not as wide choice as some

Last year we were flooded out, two households that lost everything. 365electrical was where we bought our fridges, freezers, cookers, washers and dishwashers. We chose them because they were reasionably priced, had all we wanted, delivery would be when we needed and to top it off they gave us...

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Excellent

published 15/10/2008

My Rangemaster Hob was the cheapest online at 365electricalWhen I placed my order I was told the Item was not in stock ,but would be available in about 6-10 working days.Although it took the full 10 days to arrive at the warehouse I was notified and asked if it was o.k to deliver on the wednesday (deliveries to are area are Wednesdays and Fridays).The evening before the Item was due to be delivered I recieved a text and email,giving me my 3hour time slot (9-12).On the day of the delivery at approx 10.45 the phone rang,it was one of the delivery people ,they informed me they would be the in about 30 mins.THEY WERE ,Item perfect,GREAT SERVICE .

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Not for me

"Free" delivery

Customer service non-existent

Appalling customer service! I ordered a single oven, as the price was competitive, it was in stock and they offered next day delivery. No next day delivery for me, though and no delivery confirmation text or e-mail as promised, but thankfully someone was home in the morning it was delivered (had...

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Not for me

published 14/11/2008

Bad experience with them. Faulty appliance and did not deal with my compliant at all well. As I had plugged the appliance in, on advice of the delivery person, I was in breach of my tems and conditions and they won't now give me an exchange, refund or any money off. The damage is cosmetic and the appliance works but I paid full price for something that is faulty. Customer service staff were rude and abrupt. When I wanted to speak to the manager, he was agressive and rude as well. Their staff need some training desperately. Don't use them

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Super

Cheap, two hour delivery slots

Customer service a little cold and negative.

I was a little concerned when I ordered my new Bosche Washing machine from 365electrical, as their price was considerably lower than any other online retailer. I went ahead even though I would have to wait a couple of weeks for delivery. I was advised the day before delivery of the two hour time...

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