Advantages They have a wide assortment of goods in stock. Friendly and helpful customer service. Answers the phone quickly.
Disadvantages Had to ask for a statement.
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Left ordering the white goods for my kitchen to the last moment and wasn't able to wait for the lead time of 14 working days that other internet companies were stipulating. Rang 365 and told the lady who answered, Kelly, my dilemma. 'I wanted the white goods NOW'!.I had done a lot of price comparision some weeks previously and I knew 365 were amongst the most competitive but would have preferred to buy more locally (ie London and environs).
She said, 'tell me what you want and I will check the prices for you and see if they are in stock'. I could have done this over the website but it would have taken me hours of time.
Circa 40 minutes later she called back and within 20 minutes we had checked, rechecked, ordered and paid for my goods to be delivered within a week. I then got a further call to give the date of delivery and time frame (believe it was am/pm.
A slight bash on the side of the fridge freezer (which was to be fully integrated elicited a £25 refund which I put towards the admin free of £50 for the removal of the double oven (my fault) and the redelivery of the single over. Also I cancelled a chimney hob after a week (the one I wanted wasn't in stock and my builder procured one for me) and a refund promptly showed up on my statement.All in all I am very pleased with the purchase and Kelly was cheerfula nd professional throughout. Nearly 2 months later I rang for a statement and she has just sent it via e-mail. So, perhaps I was lucky but I certainly would recommend 365 to any buyer.
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