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Home > Shopping > Offline Shopping > Mobile Phones > 3 (Three) Shop
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5 Reviews

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In my own opinion the Three Mobile shop in Rugby should exert more effort to look after thier customer if they want their custom for a longer term. I think the problem is they just after your... more

User Reviews

for 3 (Three) Shop

Rating Summary based on 5 reviews

  • 5 Stars
    		0
  • 4 Stars
    		1
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		3

Detailed rating

  • After-sales service
  • Layout of goods
  • Prices
  • Quality of service
  • Range of products
  		• 2.0
  		• 3.4
  		• 3.8
  		• 2.2
  		• 3.6
  • 12 of 12 Ciao users found the following review helpful
    Picture of Sbriers1

    Sbriers1

    1 Star Three - makes you want to flee. 17/10/2009
    User doesn't recommend the product

    Advantages Advantages Reasonably cheap, like their service.

    Disadvantages Disadvantages Bad customer service, terrible reception, head-poundingly nauseating shop layout, the list goes on

    I don't think I have ever experienced customer service more painful than the service I had with 3. I refer especially to the mobile broadband contract I took out with them in 2008. I went into their shop to almost immediately become accosted by a member of their staff, who began by rather politely asking me what it was I was looking for. I explained to them what it was and at first they were only too happy to help, and within about 20 minutes the deal was done. My problem with them however was afterwards. My broadband worked fine until about 2 weeks into the contract, when all of a sudden ... more
  • 26 of 26 Ciao users found the following review helpful
    Picture of agnesehor

    agnesehor

    4 Stars 3 shop versus 3 deals in the internet 05/04/2005
    User recommends the product

    Advantages Advantages Good reception despite previous misgiving and hearsy, service prompt and value for money

    Disadvantages Disadvantages none for the present moment except it took longer than usual to connect - dial a phone or 3 fault?

    I was always a fan for shopping at high street store where you could walk in and get all your questions answered with a 'real' live person standing in front of you. From their body language, you could tell if they are coming on to you or not so it was with a lot of misgivings that recently looking to change my mobile phone provider for a better rate that I considered purchasing a new phone through the internet with 3 network.. Browsing through the ads in the paper, I was attracted to the great deals of £2.99 per month for 12 months, $4.99 per month for 10 months, free land rental for 12months ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of Coffeetiere

    Level 4 Coffeetiere

    Member since 17/07/2012

    Reviews written: 96

    2 Stars 3 stands for "we need at least 3 attempts to get things right" 18/07/2012
    User recommends the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Need hours to spare and distress management techniques

    On the plus side 3 is the cheapest tarif provider, which is probably why we all endure their terrible service! There network coverage is generally quite good too as long as you dont venture too far into the country. Service is my pet hate with these guys, although I have had the odd successful phone call, but this is a rarity. So, you can get 15 gb Internet allowance per month and iPad included for £25 on a 24 month contract, which is the best deal I could find, or get 100 texts or mins, 1gb free 3-3 calls and an iPhone for £30 a month on a 24 contract if you can: 1) understand what the ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of Thebevster

    Thebevster

    1 Star 3 is not the magic number 28/09/2010
    User doesn't recommend the product

    Advantages Advantages I love my phone...but could've got that from any phone store!

    Disadvantages Disadvantages Too many to mention

    This is the worst customer service I have ever experienced. My mobile contract was due to expire so I went to the 3 shop to renew my contract. I always like to deal with people face to face with transactions like this. The actual purchase of my phone was straight forward the problem arose when I wanted my number carried over to a new contract. To cut a very LONG story short I ended up with three different phone accounts being set up, statements that didn't tally with the package I'd taken out. I purchased the phone in April it took till August to be sorted in the mean time I'd spent HOURS on ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of ruthpink_87

    Level 1 ruthpink_87

    Member since 08/09/2012

    Reviews written: 1

    1 Star Poor customer care at Three Mobile Shop in Rugby 08/09/2012
    User doesn't recommend the product

    Advantages Advantages Goog Tariff

    Disadvantages Disadvantages poor customer after care

    In my own opinion the Three Mobile shop in Rugby should exert more effort to look after thier customer if they want their custom for a longer term. I think the problem is they just after your initial business and once they got you thats it they would not show that they care their customers. I have talk to few people that have the same experience as me it is a shame though because Three does provide good tariff. If they could just go an extra mile to care for their customer I think they will surely be on the top of the ladder. I really hope that something can be done about this because a ... more

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