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133 Reviews

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Dear Mr. Devendra Patel (Three Customers Service), First of all, I know that I'll need at least 30 days' notice to be able to cancel my contract. If you've read my email carefully, you would have... more

User Reviews

for 3 (Three mobile)

Rating Summary based on 133 reviews

  • 5 Stars
    11
  • 4 Stars
    16
  • 3 Stars
    7
  • 2 Stars
    17
  • 1 Star
    82

Detailed rating

  • Accuracy of charges
  • Coverage & reception
  • Customer service quality
  • Customer service waiting times
  • Range of different billing plans
  • 2.7
  • 2.5
  • 1.8
  • 2.2
  • 2.6
  • 42 of 42 Ciao users found the following review helpful
    Picture of markd_uk

    markd_uk

    User recommends the product

    Advantages Advantages Cheap Tariffs

    Disadvantages Disadvantages Bulky Phones, still some improvement needed - though not much

    You can forgive consumers for being slightly sceptical of a newcomer to the mobile phone market place. After all, with such trusted giants as Vodafone, T-Mobile, Orange and O2 all delaying their 3G networks, despite paying gargantuan premiums for the licenses, what could possibly be the advantage of Hutchison Telecom bringing their 3G network to the masses so early. In fact, with all those recognised brands out there, who was going to put their trust into a service provided by a company that, to UK retail consumers at least, was a complete unknown? But launch their service Hutchison did, under ... more
  • 49 of 49 Ciao users found the following review helpful
    Picture of spoilt_little_br

    spoilt_little_br

    User doesn't recommend the product

    Advantages Advantages Cheap tariffs

    Disadvantages Disadvantages Customer service, handset

    July the 19th 2006 and I am sat in a hotel lobby in London waiting for a glass of wine and to be checked into my room. I think it's fair to say I wasn't in the best of moods and my phone rings; the young man on the phone tells me he is calling on behalf of the '3' network and has some offers to interest me in. Feeling irritated at receiving a sales call I lay it down to them exactly what phone I want (the newest Sony Ericsson at the time) and that I won't pay over £30 a month for that service. Amazingly enough they agreed and two days later I was the owner of a new phone and contract with what ... more
  • 42 of 42 Ciao users found the following review helpful
    Picture of antsss

    antsss

    User doesn't recommend the product

    Advantages Advantages Cheap to join

    Disadvantages Disadvantages Quality of service is abysmal

    I joined the 3 network in August, taking advantage of the 1p NEC e808 from OneStopPhoneShop (see my other ops for reviews of both). The idea of video calling was tremendously exciting and I was looking forward to trying out the new technology. It seemed like a real leap forward in mobile communication, and something I really wanted to try for myself. However, three months later, I am now back on Orange, with my NEC e808 passed on to a new owner and a 2g Motorola v500 on order to replace it. Here's a brief summary of my own experiences with 3, some other views I've read as I've researched the ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of leel1985

    leel1985

    User doesn't recommend the product

    Advantages Advantages That one is a bit of a struggle

    Disadvantages Disadvantages It doesn't work, Customer service

    Well it has been a little over 1 years since I have written a review for this site and the only reason I am writing this one is to try and prevent anyone from going through what I have Around 3 months ago I obtained an 18 month contract for 3's mobile broadband service. The reasoning being that I would get quick and easy access to the internet. How wrong I was however the service did not work properly from the very first day. I contacted 3 about this problem and was advised to leave it a couple more days just incase the connection had not been put through. So I waited, but still it did not ... more
  • 39 of 39 Ciao users found the following review helpful
    Picture of runetune

    runetune

    User doesn't recommend the product

    Advantages Advantages The phone handset itself was ok. Otherwise nothing. Absolutely nothing

    Disadvantages Disadvantages Far too many things! Appalling.

    Now it isn't very often I feel so negatively about a company as I do about Hutchinson 3G mobile. And as a result this is quite long and I apologize in advance. But before I begin with the bad points, here is more about the overall situation with them. ~ What prompted us to take on the contract ~ My partner and I have had a contract phone now between us for many years. Our old contract with Vodafone was due to end and we were looking around for other options. A couple of friends had been on 3 and both said they had been happy enough with it, and since they had an offer on for a phone we really ... more

Questions

for 3 (Three mobile)
  • djembasole 1/8/2011 13:36:40

    How do I reactivate my three account as its suspended

    I signed up to three 2 weeks ago, then changed my address 2 days into my contract. Then last thursday three suspended my account as it was under investigation. They said i needed to send in proof of my new address which is ridiculous as they could of informed me of this when i changed my address. I have been calling non stop and sent off over 30 emails( with proof of id) to different addresses and I have still not recieved any word back.

    Question status

     Open

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