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Member since:20.03.2012

Reviews:1

Quote-start

Poor support and customer service

Quote-end
20.03.2012

Advantages:
None, 3 does not offer anything you cannot get elsewhere foir similar pricing

Disadvantages:
Terrible customer service, off shore call centres where you can only get a stock answer .

Detailed rating:

Customer service quality

Tariffs & Charges

Range of services (e.g. voicemail, messaging)

Value for money

Coverage & receptionSatisfactory

Customer service waiting timesLong

Accuracy of chargesSatisfactory

Range of different billing plansSatisfactory

1 Ciao members have rated this review on average: helpful See ratings
helpful by (100%):
  1. Rockms

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The overall rating of a review is different from a simple average of all individual ratings.

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Don't take out a contract with 3 is my advice.

Poor, poor, poor is the only way to describe the service and support from 3.

The camera on my phone (HTC Desire 6 months old) has stopped working, just stopped one day. Duly sent it off for repair, it came back 4 weeks later with a form letter saying sorry, your mobile cannot be repaired - no reason.

No replacement - just buy a new phone is the only offer they have made.

It seems reasonable to expect that 3 should provide a phone in fully working order for the full duration of the contract. If the phone was damaged in some way then that is a different matter, but just a we can't repair it you need to buy a new one is unacceptable

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This review of 3 (Three mobile) has been rated:

"helpful" by (100%):

  1. Rockms

The overall rating of a review is different from a simple average of all individual ratings.



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