3 (Three mobile)

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3 (Three mobile)

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39% positive

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Review of "3 (Three mobile)"

published 20/03/2012 | cabatter
Member since : 20/03/2012
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro None, 3 does not offer anything you cannot get elsewhere foir similar pricing
Cons Terrible customer service, off shore call centres where you can only get a stock answer.
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Coverage & reception
Customer service quality
Customer service waiting times
Tariffs & Charges
Accuracy of charges

"Poor support and customer service"

Don't take out a contract with 3 is my advice.

Poor, poor, poor is the only way to describe the service and support from 3.

The camera on my phone (HTC Desire 6 months old) has stopped working, just stopped one day. Duly sent it off for repair, it came back 4 weeks later with a form letter saying sorry, your mobile cannot be repaired - no reason.

No replacement - just buy a new phone is the only offer they have made.

It seems reasonable to expect that 3 should provide a phone in fully working order for the full duration of the contract. If the phone was damaged in some way then that is a different matter, but just a we can't repair it you need to buy a new one is unacceptable

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Product Information : 3 (Three mobile)

Manufacturer's product description

Ciao

Listed on Ciao since: 01/06/2003