Jac8351 1

Jac8351

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Member since:29.10.2005

Reviews:5

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3 Mobile

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14.03.2008

Advantages:
Good range of cheap tariffs and wide choice of mobile phones

Disadvantages:
poor customer service

Recommendable No:

20 Ciao members have rated this review on average: helpful See ratings
helpful by (85%):
  1. lilyellowfish
  2. yummy.mummy
  3. x-stcy-x
and 20 other members
somewhat helpful by (15%):
  1. jez_taylor
  2. gregowen
  3. jesi
and a further member

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I was with 3 mobile for 2 years. Although the tariffs offered by the company are reasonable, I found the signal was poorer that other networks. On a plus they offer a wide range of mobile phones for you to choose from.
On several occassions I was charged for games which I had never purchased. I tried to contact the company by phone and was unable to speak to anyone who was willing to help me. Finally I had to write into the company and then I was reimburse. This refund appeared on my statement with no apology or explanation.
When I took the decision to end my contract, I was spoken to by a very rude chap who after keeping me on the line for approxmately 60 minutes in order for me to pay to unlock my phone, he told me to 'Have a nice life!' before cutting off the call. There was no other reason for this, I had not been rude to him but told him that I thought the customer service I had received had been poor and not to my required standard.
Not recommended.

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gregowen 14.03.2008 17:28

luckily i have not had any bad experiences with 3.

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This review of 3 VideoTalk 1000 12 Month has been rated:

"somewhat helpful" by (15%):

  1. jez_taylor
  2. gregowen
  3. jesi

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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