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Made a claim on our Saga Home Emergency Response insurance, as our central heating boiler had stopped working and, as it turned out, they sent in the AA Home Response Team to fix it. The boiler... more

User Reviews

for AA Insurance Services - Home Insurance

Rating Summary based on 12 reviews

  • 5 Stars
    4
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Star
    7

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • 2.5
  • 2.6
  • 2.7
  • 2.0
  • 2.3
  • 38 of 39 Ciao users found the following review helpful
    Picture of aflynn_01

    aflynn_01

    User doesn't recommend the product

    Advantages Advantages see op

    Disadvantages Disadvantages see op

    This is a letter I have sent to the Insurance Chumps today, if you read it (I warn you it is extremely long!!) then you will know why. Take my advice don’t touch this company with a barge pole you are just throwing money down the drain. I have changed the names of the people involved for obvious reasons. Dear Mr Bloggs, I have been given your name by the Home Insurance Customer Services Department. I hope by addressing this letter to you personally that you will actually get to read it and that it will not be dealt with by an ‘Executive Complaints Department’. I am writing to ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of david-bowie

    david-bowie

    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages lots, if you claim

    Hi all, AA insurance is an insurance intermediary. Fine, they'll find you as cheap a quote as any other, though you could and should use a range of them to compare. As an intermediary, AA insurance did not have to disclose its terms and agreements that they have, with their panel of insurers, to customers like you and me. Sounds like something you can ignore - read on. If you use AA insurance services and you are insured with Royal Sun Alliance (RSA), as we were and you actually claim, problems can arise. Now, consider buildings insurance. Claims are usually fairly substantial if part of your ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of sef

    sef

    User recommends the product

    Advantages Advantages Easy, on-line, helpline if required, cheaper

    Disadvantages Disadvantages None

    AA Insurance on the internet has just done it again for me. Having saved several hundred pounds by using the AA rather than just renewing my buildings insurance with Lloyds TSB they have just saved me a further £300 on my home contents cover. It couldn't be easier - a few minutes on-line via www.virginmoney.com got me a range of insurance offers using a host of respected names and all at substantial savings over what I had presumed to be a fairly competitive package offerd by my own bank. You even get a discount for booking on-line. Don't just take my word for it, try it for yourself and see ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of edinburgh

    edinburgh

    5 Stars AA are A1 20/08/2001
    User recommends the product

    Advantages Advantages Very competative in price with no hidden clauses

    Disadvantages Disadvantages Have as yet, not encountered any.

    Like many people, when we bought our first house, we needed buildings insurance in a hurry to get the mortgage, so we went with the cheapest quote we had at the time. As it happens it was the AA, who also gave a years free membership to their breakdown service as a gift (nice if you are a car owner). Living in a tenement, you find that often you are asked to contribute to communal building repairs which can turn out to be very expensive. On the one occasion we did enquire about our cover (there was dry rot found in one of the bottom flats), we found that the AA and only one other insurerer of ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of Keith7

    Keith7

    2 Stars Worn and torn 30/09/2003
    User doesn't recommend the product

    Advantages Advantages Cheapness

    Disadvantages Disadvantages Poor when you need to claim

    Like many, when my House and Contents Insurance was due for renewal, I did a bit of shopping around before going with AA Insurance on the grounds of cost.It was even better when I found out that because I had my motor insurance through them they would give me a further discount on my buildings insurance. Great, everything efficiently done and in pretty quick time. Last Saturday night though a black sludge and water came pouring out from behind our gas fire and we found that the boiler behind the fire had burst. The carpets in the combined living / dining room were under black water. Never mind ... more