I paid £84 last year for the AA Relay recovery service. I have called out the AA once, on 21st August en route to Stansted airport I got a puncture. The AA sent out its contractor, Tinda Lee, and the wheel was changed. On my return home from the airport 5 days later, the car began to shake ... Read review
Advantages: Female drivers are supposed to be given priority Disadvantages: Shoddy work
...£84 last year for the AA Relay recovery service. I have called out the AA once, on 21st August en route to Stansted airport I got a puncture. The AA sent out its contractor, Tinda Lee, and the wheel was changed. On my return home from the airport 5 days later, the car began to shake violently. The AA contractor called out this time told me the wheel nuts had not been tightened. The wheel was about to drop off. I and the four children in the car were ... more
I paid £84 last year for the AA Relay recovery service. I have called out the AA once, on 21st August en route to Stansted airport I got a puncture. The AA sent out its contractor, Tinda Lee, and the wheel was changed. On my return home from the airport 5 days later, the car began to shake violently. The AA contractor called out this time told me the wheel nuts had not been tightened. The wheel was about to drop off. I and the four children in the car were left on the side of a motorway for 90 minutes, terrified by the traffic. The AA is sorry but cannot do anything about my complaint. My advice to consumers: £84 for one call out which put my life at risk -DON'T USE THE AA!!
Advantages: Many centres around the country, discounts for AA members Disadvantages: Bad service, bad work,
...had several bad experiences of AA service centres. I must admit that the centre in Norwich was very good when i had a major problem on holiday. The work was done quickly anf efficiently. I later found that I had not been offered cheaper non-ford parts, but it was worth it to have the car for the rest of my holiday.
My local centre is Guildford. I have nothing but bad stories. I always used this centre when it was run by Halfords and experienced ... ...else) But, even as an AA member, they would help me (a woman) jump start my car. Needless to say I am now with another company.
When they first launched the service they said that it would be a service that people could trust. The motor industry is full of cowboys. In my experience they are the worst of the lot.. ...
Katiekins 30.12.2002
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Ciao members have rated this review on average: somewhat helpful Review of AA Service Centres
Speed Of Response
Cost
Level Of Cover
Customer Service
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Advantages: professional, speedy, helpful Disadvantages: you could be kept waiting ages
experience (so far) with either organisation so you could say it's not enough to judge, but it's certainly made up my mind as to who I'm renewing with.
COVER & PRICING
Basic Roadside Cover, where they either fix your car at the roadside or tow you to the nearest garage, is under £40 per year.
Roadside & Relay, where you also have the option of you and your car being taken home or to your destination, is under £80 per year.
There are also higher spec covers for higher prices.
AA members also get:
7.5% off AA car insurance (though in my experience it's still cheaper elsewhere)
10% off any product or service at AAservicecentres
Discounts on various days out, car rental and airport parking.
Free routes from the AA (though anyone can get these free online) and free hotel booking by the AA.
OVERALL
My experience ...
sandrabarber 28.05.2003
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Ciao members have rated this review on average: very helpful Review of AA
Advantages: Performance motoring at a bargain price. Disadvantages: Boot space limited, back seats a bit cramped
dry without my knowledge(no overheating on the temperature gauge as no coolant in the system to register it). I assumed this had happened fairly late in my journey, and left the engine to cool before reconnecting the hose and refilling the system. However I became increasingly unhappy at the rate the coolant was disappearing without any obvious external leaks, and booked the car into my nearest AAservicecentre to have it checked out. I told them of my suspicions but two days later was told I could pick up my car as it had been given a clean bill of health. The coolant still kept disappearing however and on monitoring the oil it increasingly came to resemble mayonnaise. By the time I got it booked into my nearest Rover dealer to be checked out, the coolant was disappearing almost as soon as the engine was switched on, and the car barely ...
Advantages: First class service Disadvantages: Wide range of products
What would you do if it was late at night, and there was smoke pouring out from under the bonnet of your car? You are alone, and there are no other cars about, only the distant lights of a garage forecourt save you from being engulfed in complete darkness?.would you scream? I wouldn?t, and not just because I am brave?I would call The AA.
The AA are now so much more than just a breakdown company, the range of products they offer is vast. They now offer breakdown cover, car, home and travel insurance, loans, a hotel booking service, information service, a wide range of books and travel guides and a brand new and used car buying service, as well as having bought all of the Halford?s servicecentres and rebranded them all under The AA name. Now that they are owned by Centrica, the company seem to be growing at a rapid rate ...
nicanddarrell 30.11.2002
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Ciao members have rated this review on average: very helpful Review of AA
Tel: 0801 88 77 66; Website: http://www.theaa.com/; Details: Today, the AA is in many ways the same motoring organisation that motorists have trusted since 1905. Our millions of members make us by far the largest motoring organisation with some 3,300 highly trained patrols. The principal difference these days is that we now provide services not only to get you safely from A to B, but also to help organise your finances and even buy a new or second-hand car. The AA really can offer you everything you need. The AA and The AA Motoring Trust also provide expert knowledge and advice on transport issues, which are respected by AA members, the public, safety experts and the Government.
