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99 Reviews

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My Mother and I had a "family membership" which the AA decided to change into a single membership because they decided that I did not live at the same address as my Mpther. I wrote the following... more

User Reviews

for AA

Rating Summary based on 99 reviews

  • 5 Stars
    41
  • 4 Stars
    27
  • 3 Stars
    6
  • 2 Stars
    10
  • 1 Star
    15

Detailed rating

  • Cost
  • Customer Service
  • Level Of Cover
  • Speed Of Response
  • 3.3
  • 3.7
  • 3.7
  • 3.5
  • 113 of 113 Ciao users found the following review helpful
    Picture of RICHADA

    Level 8 RICHADA

    Member since 20/06/2004

    Reviews written: 241

    5 Stars THE LONGEST AA RECOVERY IN HISTORY? Review with images 29/01/2006
    User recommends the product

    Advantages Advantages Extremely efficient. Amazing Cover. Very Good Value

    Disadvantages Disadvantages In my case and circumstances - NONE!

    As any of you who have read my last review will know, on New Years Day, I had the misfortune to break my ankle whilst visiting my parents in law in the far south east of Poland. This unfortunate event took place two days before we were due to drive back to England, obviously that journey was to become somewhat delayed. The last journey indeed to date, four weeks later, that I made in our own car was in the front passenger seat, being driven to the general hospital in Mielec by a brave uncle of my wife's. Brave, because he is not a young man, had never driven a right hand drive car before and ... more
  • 64 of 64 Ciao users found the following review helpful
    Picture of Janej47

    Level 5 Janej47

    Member since 07/09/2005

    Reviews written: 105

    User doesn't recommend the product

    Advantages Advantages you decide

    Disadvantages Disadvantages again , draw your own conclusions ...

    Almost exactly a year ago we had occasion to use , for the first time in our five years of membership , the services of the AA . We had been on our way to Portsmouth Passenger Ferry Terminal for our pre booked trip across the Channel to Caen on one of our regular visits to our house in Western Brittany . We were trundling along the A34 in our Ford van , making good time , and looking forward to our trip , when there was a sudden loud bang . The passenger side of the vehicle dropped and my husband lost all control of the vehicle as it slewed sideways out of the centre lane , then across the ... more
  • 68 of 68 Ciao users found the following review helpful
    Picture of ilusvm

    Level 7 ilusvm

    Member since 08/09/2004

    Reviews written: 250

    User recommends the product

    Advantages Advantages quick response, good customer service, good communcation, fix a lot of breakdowns

    Disadvantages Disadvantages some of the deals are quite expensive

    The AA pride themselves on being the UK's "number one breakdown provider". They provide a 24 hour recovery service for their members and there are different levels of cover available. Another claim made by the AA is that they "fix more breakdowns by the roadside than anyone else". I have never bothered with breakdown cover until I moved back home from university with the intention of commuting each day. I realised that if I were to break down on the hour drive to brighton there would probably be no one willing to come and rescue me!! On top of this my brothers car had broken down several times ... more
  • 163 of 163 Ciao users found the following review helpful
    Picture of Connoisseur_Haggler

    Connoisseur_Haggler

    User recommends the product

    Advantages Advantages very helpful call centre staff, reasonable pick up ~ 30 minutes, useful patrol staff that have ability to judge each case.

    Disadvantages Disadvantages not come across any yet

    The Automobile Association (AA) motor breakdown service has been in operation for almost 100 years. Today, it provides a much larger network of services together with an effective breakdown and recovery service. Even though the Centrica Group has bought the AA exactly 3 years ago I have not noticed any change in handling of customer breakdown calls and patrol operation. Past Breakdowns I have been a member of the AA breakdown service for a few years now under the AA’s most basic policy with joint cover for 2 people living at the same address. During my time as a member, we have called ... more
  • 51 of 51 Ciao users found the following review helpful
    Picture of helencbradshaw

    Level 8 helencbradshaw

    Member since 29/07/2001

    Reviews written: 310

    User recommends the product

    Advantages Advantages Peace of mind, fast professional service

    Disadvantages Disadvantages none

    This morning, I had to travel to Dumfries, some 55 miles each way, along the A70 and A76. Unfortunately I developed some car trouble along the way, and I was once again in need of some assistance from "A Man who Can". It had been a little while since I last contact the AA, and I was observant of some new touches to their service, which inspired me to write this review. I have had AA membership since before I could drive actually. This is because I actually worked for the AA for 5.5 years, between 1987 and 1993. I worked in the Insurance division, but I did get free AA membership, despite the ... more

Product information

for AA

Product Details

Type Breakdown Organisation
Country United Kingdom
Long Name AA

See more Information