Advantages quick response, good customer service, good communcation, fix a lot of breakdowns
Disadvantages some of the deals are quite expensive
The AA pride themselves on being the UK's "number one breakdown provider". They provide a 24 hour recovery service for their members and there are different levels of cover available. Another claim made by the AA is that they "fix more breakdowns by the roadside than anyone else".I have never bothered with breakdown cover until I moved back home from university with the intention of commuting each day. I realised that if I were to break down on the hour drive to brighton there would probably be no one willing to come and rescue me!! On top of this my brothers car had broken down several times in the country lanes locally and I decided that it was a sign for me to start being sensible!
Being a poor student with hardly a penny to my name I did look around at all the various breakdown companies to try and find the best deal. The AA always have some online offer which gives you a discount and they were certainly one of the best offers I could find. However, the moment that made me decide on the AA was actually when I experienced them with a friend. We had been in town shopping and went to get back in the car only to find that her clutch had died. Being a member, she rang the AA and explained the problem. They seemed good on the phone only asking for the essential information and they explained that someone should be with us in around fourty minutes. They asked for the postcode of our location which we weren't able to give them but they quickly worked out where we were based on the road name an our rather awful directions!We decided that we didn't want to wait around for 40 minutes so went to get a taxi back to my house to drop off all our shopping bags and to pick up my car so that we could drive back into town to meet Mr AA man. We had literally got no further than getting into the taxi and closing the door when my friend received a text message from the AA saying that they would be with us in 10 minutes. We were quite amazed at how quick they had responded and only had time to get to my house - jump into my car and head back into town! As we arrived so had Mr AA man. He seemed very friendly and we explained the problem. He had a look at her car and said that he had the part he needed to fix it which would take about thirty minutes. We were happy with this and were going to hang around but he said that if we wanted to go to the pub or something then he would ring us when the car was done. Thinking that this sounded like a jolly good idea we walked round the corner to the pub and waited for his phonecall. He had been a very nice man so we brought him a little chocolate bar from the shop and when we returned to the car he was pleased to announce that the car was fixed. As my friend gave him his chocolate bar his face lit up and it seemed that we had made his day!!
Based on this experience I was impressed in a number of ways. Firstly how easy it had been to call them out, then how good the communication had been between them and my friend. I was also impressed by their speed in getting to us as well as how nice the man was who came to save us.
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