Advantages speedy arrival of recovery
Disadvantages left stranded, no courtesy car, shocking customer service, harrassment
|Speed Of Response|
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Author's newest reviews
AA relay plus, horrendous...
I brought a new vehicle from Ford 6 months ago, it was in the garage last week for 3 days for warantee work. I got it back on the Wednesday and it broke down again on the Friday.
I was told by the garage to phone the Relay Plus number and I would get towed to the garage and a guaranteed courtesy car on arrival.
The AA driver arrived and tested the car, and decided far too dangerous for me to drive so towed me to the garage, 25 miles away.
On arrival I asked the garage for my courtesy car. They THEN explained that my Relay Plus sold by them was dealt with by the AA, so AA to arrange a vehicle not them.
So went back to the AA driver, he then said I needed to pay a £50 deposit to Enterprise cars, however Enterprise not open on Saturdays, so I would have to go to an airport for collection.
The closest airport was 40miles away.
This is where gets very complicated. Firstly the AA driver felt it was appropriate to show me explicit photos of previous ladies breasts whom he had recovered, and that had allowed him to touch them, being on the larger breasts size myself, very inappropriate!!!!! So you can imagine, lady on her own not wishing to spend a further 40 miles in close proximity with this man.
Secondly this was a weekend from hell. I awoke on the Friday am, to an email from my bank to say someone in the night had tried to transfer a £1,000 from my account and change my passwords. Therefore they cancelled all my cards, and froze my account.
So when the AA called me back to arrange my courtesy car I explained this to her. She said this was not a problem, when Enterprise contacted me, they said under no circumstances was I going to receive a car without a valid debit or credit card in my name. I couldnt even ask someone else to pay it on their card for me or pay with cash.
I explained I would be left 25 miles from home with no way of getting back. They said to use the AA. NOT and option.
I asked to speak to a manager. He was not interested in my problem!!
In the end I had to retrieve my keys from the garage and I was going to attempt to drive a car home on dual carriageways, as my only route back, when the engine had just failed on me at 50mph on its last journey. An accident waiting to happen. But Enterprise werent interested, and the garage had no alternative car to lend me.
Fortunately my friend came to collect me after hearing of my ordeal.
However I'm now stranded, with no car for 3 days to date, so not able to go to work, as I work a 40 mile radius from home.
The garage contacted me this morning after hearing of my ordeal. They told me to complain about the courtesy car, to contact the number he gave me.
I contacted them and said I wished to make a complaint. I was told the manager would call me back within 20 mins.
7 hours later I called them back as no call. Basically the manager told me it was my own fault I was stranded. He said they had a load of systems in place to prevent these things from happening but how were they to know that I was stranded if I did not tell them for 2 days.
Firstly Enterprise who are employed by them knew, I asked if they had not informed them. No. [b]Why would they he said?[/b]Secondly the lady who worked for the AA knew there maybe a problem before contacting the AA. Did she bother to track whether my issue was sorted. [b]No why would she??[/b]
Thirdly the AA driver knew I was stranded and was having to work my own way home. id he not inform you. [b]Its not his job to.[/b]
Fourthly the garage knew I was stranded. Did they call you? No. Not there job to.
But none of these four people told me I was meant to call them either.
I was upset, not only from the turmoil of the car breaking down again, my cards had all been cancelled, I had no courtesy car, no help, and stranded 25 miles from home. I also believed I'd spokedn to all the appropriate people.
The AA manager acknowledged no fault from there company. He wasnt interested in the fact that their driver was actually if i committing sexual harrassemnet. As far as he was concerned if I failed to contact him at the weekend (who on earth deals with complaints on a saturday!!) then nothing he could do.
He was continually pushing the blame onto me, and saying it was all my fault.
I ended up ending this call in a flood of tears. This has been the worst weekend of my life. My partner is currently serving in Afghanistan, so he is incredibly upset that he has not been able to do anything for me. He shouldnt be in that situation, and he was definitely angry another man could behave in that manner during work time towards me.
The service from the AA is absolutely appalling, and God only knows how I'm getting to work the rest of this week or even going to collect my car when its finally refixed.
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