Disadvantages Everything about the damn company
|Customer service quality|
|Customer service waiting times|
|Tariffs & Charges|
|Accuracy of Charges|
|Range of services (call waiting, etc)|
|Value for money|
I had to sign up to ACC at univeristy. I have dealt with phone companies such as BT and Vodafone and in comparison this one should not be touched with a barge pole. I signed up, and after realising the service was too expensive, I decided to cancel the account with them. This was after recieveng bills up to half a year late! (How one can organise a student budget with this company, I will never know.)After cancelling the contract which I just about managed to do after waiting ages on the phone. I picked up the phone later on and the line was still live! I rang them again and asked them to cancel it, and they said they were sorry and would do it.
A week later and the line was still not cancelled. I rang once again and had a go at them. This time they managed to do it. I confirmed over the phone that I had no outstanding charges left to pay. They said that they were actually in debt to me fo a sum of 49p. Not bothered with that, I thought that was the end.During the summer holidays I recieved another bill, which had been payed already by me, then a month later another one. I have written to the the company (can you call it that??) twice expressing my views of their pathetic operation, both with no reply.
Please, if you are going into halls at uni and they are serving. This is true of Bournemouth Uni. Do not sign up. The calls are not that cheap and you will be better off with your mobile.
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