AEG Oko-Lavamat 86720 > Reviews > AEG 86720 only lasted 5 years!

Author's product rating:   

Performance	Good
Ease of use	Very easy
Durability	Very short
Noise	Average
Value for money	Very poor

Advantages:	n/a
Disadvantages:	AEG Customer Services

Recommend to potential buyers:

no

Full review

I purchased an AEG 86720 in 2000 and after 4 years it needed new brushes for its motor (£25, i was a little anoyed, but got over it) and then 12 months later, the circuit boards that control the motor have blown. It has been inspected by Service Force engineer and is quoted at £400 for the circuit boards and replacement motor.

I paid £700 back in 2000 and AEG are doing nothing to help. I bought an AEG because i expected top quality product and expected first class support from their customer service. I am upset and disappointed with my washing machine and with AEG. I will never buy an AEG-Electrolux product again.

I have contacted AEG who, after much argument, agreed to help pay for some percentage of the parts, but only if i pay the engineer's call out charge. I agreed, since AEG offered to pay some part towards parts. Later AEG refused since they made a mistake in thinking the machine details i had gave them over the phone were for a 2 year old machine and not a 5 year old. The reason for this confusion is based around another person with the same surname living in the same city having the same 86720 washing machine. AEG now refuse to help and refuse to admit their fault.