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dave99588

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Member since:25.11.2008

Reviews:1

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ASDA Mobile customer service - not very good

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25.11.2008

Advantages:
Polite customer service

Disadvantages:
Customer service can't help

Recommendable No:

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesLong

Accuracy of ChargesSatisfactory

3 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother
  2. marymoose99
  3. blackmagicstar4

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Switched to Asda after being with O2 haveing been tempted by their very good rates, but that's where the fun ended. Port took 2 days to go through so no service. Have ongoing problems with voicemail - can't get messages. Have called more than 10 times but still can't get a fix. An email I sent was ignored even though their system replied. Seems like it may to be too good to be true, these cheap rates. Where is the service? On a plus point the coverage is good but that is because they use Vodafone network. Probably ok if you want to just buy a SIM and get on with it but couldn't recommend porting. When I called cust serv had to repeat the problem over and over again while I paid for the call.

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Comments about this review »

marymoose99 25.11.2008 20:23

Hi and welcome to Ciao - have a look at the reviews of more experienced members to get an idea of what makes a more helpful review. Best wishes, MaryX

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Review Ratings »

This review of ASDA Mobile PAYG has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother
  2. marymoose99
  3. blackmagicstar4

The overall rating of a review is different from a simple average of all individual ratings.



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