ATS Tyres and Exhausts > Reviews (18)

ATS well advertised,yes, a large company, yes, good reputation, reliable and honest? Answer NO.
Well that is my humble opinion. I recently owned a small citroen AXmotor car and the exhaust started to corrode, blow me I thought, the exhaust was only fitted by ATS in High Wycombe less than four months ago! So, off I went with receipt back to ATS where, on the ramp I noticed that the exhaust had completely cracked in half under the manifold area. Unusual I thought, must have had a bad exhaust, maybe made on a Friday night. Anyway, I went for a walk around the shops while the fitter, who I should add was the same fitter who fitted the complete new one four months earlier, replaced the exhaust parts for a new one again.
Off I go, but to my surprise, about one month later it blows again, can't believe my bad luck, two faulty exhausts! How bizarre! Driving back to Wycombe ATS I moaned and groaned, watched the car go up on the ramp again, and I went under to take a look. To my amasement I could see that there was a bolt, which secures the lower end of the exhaust downpipe to the gearbox of the car to stregnthen the sytem wass sheared off and was still in the gearbox. This shear was obviously within the last twelve months because the sheer was shiny and clean, it had not corroded.
Now, I bought this car new and this was the first time that anyone had been anywhere near this bolt, when I first took it to ATS. I explained this and suggested thst the exhaust would keep breaking if the bolt was not drilled out and replaced. The company manager, who needed a lot to be desired (I'm still working out how they get repeat business after hearing how she spoke to customers) stated that she had spoken with the fitter and he had not broken the bolt off! Well who did? It could not just break in the position where it was broke. It was left broken andf they fitted a temporary bracket which I must say was most definitely temporary, and it was left for me to pay for the removal and renewal of the original bolt elsewhere, at a cost of £40. So by going to ATS it cost me a lot of valuable time and an extra £40. Why couldn't the fitter be honest, anyone can make a mistake, but please please be man enough to stand up to it.