Most incompetent award given to Associates Finance
Review of Associates Finance by
matthewh
Advantages: None
Disadvantages: High APR, High redeption penalties, Awful Customer Service
...Where do I start with Associates Motor Finance?
Front loading of Loans gives a whopping 18.3% apr. Rude and abusive customer service.
I tried to get a settlement figure out of the Associates regarding our car loan after they accused us of being two months in arrears despite paying on the dot every month by direct debit. I phoned up numerous times to receive one by fax three hours later. I look through the figures and there was a glaring mistake. I phoned them back to point out the error and ask for a correct settlement figure - all I got was abuse and accusations about calling the customer (dis)service advisor "stupid". I eventually spoke to a supervisor who promised a new (and correct) fax - needless to say a week later this has not arrived.
On the original fax I noticed that they were only prepared to give a £20 discount...
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05.07.2001
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Credit Trap
Review of Associates Classic Visa Card by
penpen
Advantages: Good credit limit, high acceptance rate
Disadvantages: very high interest
...The Associates credit card is the first credit card i managed to get my hands on. It felt great, the first time i had been accepted for credit, low credit limit to start with £250, but went up to £1000 after 6 months.
Unfortunately i have fallen into what i like to call "the credit trap". All i can say, and i think i speak for alot of young lads, is that if you put £1000 in a 18 year olds hands, its not likely to be there for very long. I managed, by some pure stroke of luck, to avoid going over my credit limit for the first 6 months. Then, something awful happened. My limit was increased to £1000.(oh dear).
Having had this limit for no more than 2 weeks, i was racing towards the limit. Im usually quite good with my finances, but for some reason, got some more credit along the way, not much, just some. I reached the credit limit...
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18.10.2002
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