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Not for me

“ABBEY - You stink”

published 03/03/2008

Not One

Open to Fraud, unhelpful, rude, arrogant, no custo...

So a recent survey by BBC Watchdog (that average programme that highlights issues and makes you more annoyed with the state if this once great country) listed the Abbey as Britain's worst bank and I couldn't agree more. Let me give you a little bit of history, I have been with them for 23 years...

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Excellent

Relaible, Helpful, Trustworthy

No paying in books issued

I have banked with Abbey National for 6 years and I really can’t rate them highly enough. Although recently they have changed from a building society to a bank and they have recently changed their name from Abbey national to Abbey. The logo has changed but the impeccable service has remained the...

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Excellent

good service, instant access

maybe being taken over by a spanish company

And its possibly the best bank I've come across. In that time there hasn't been any problems with the operation of my current account at all. They have flawlessly set up my direct debit mandates, my standing orders, and processed my bill payments without flinching. The money has left my account...

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Satisfactory

“My Downward Abbey Spiral”

published 16/01/2009

Regular bank accounts are provided with Visa Debit...

Rude customer service, mistakes frequently made, b...

When I was a very young lad (about 9 or 10 years old) my dad took me up to the St Austell branch of the then Abbey National bank to get my first "super saver" bank account. I can't remember ever using it, except to make the odd withdrawal. Then one day my dad decided that it was time for me to...

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Not for me

These days, very few.

Inefficiency, Poor communication, Bumbling integra...

I've been an Abbey customer for almost 15 years. In the time since the Santander take over, the level of customer service and efficiency at Abbey have taken a dramatic and spectacular downturn, and after months of repeated frustration trying to get the simplest of things done, I've finally...

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Excellent

“abbey fantstic”

published 08/06/2008

great service provider

none

Abbey are a fantastic bank that offer a lot of products under one roof. Abbey offer a wide range of bank accounts, they have a current account which i have with them where i have a visa debit card, a cheque book and an overdraft on the account of £1000 although i have never used the overdraft and...

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Satisfactory

None that other banks don't have

Too many to list

My husband and I had bad experiences with Abbey National that put us off for life. If started off OK, we banked with them for about 14 years. We had a current account, savings accounts, TESSAs and a mortgage. We went to them for financial advice and trusted them. But after they changed into a...

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Excellent

“Get In To The Abbey Habit”

published 24/07/2002

Excellent Overdraft Rate, Online Banking, Telephon...

None

~~~~ UPDATE AT THE END FOR THOSE WHO HAVE PREVIOUSLY READ THIS OP ~~~~ Abbey National, the habit of a lifetime. How many of us change bank accounts regularly or look around for a better deal? Let’s face it most people will shop around for the best mortgage deal before committing to one...

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Excellent

branches in every high street

none yet.....

After a fall-out with the Co-operative bank over the lack of bank statements I receive,and the incidents of the dissapearing £20 and the £210 of somebody elses money that appeared in my account, I decided it was time to switch banks. I wanted a bank that has a local branch, so that left me with...

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Good

Courteous, approachable

Surely a bank should be efficient

I must admit from the outset that, although I am blessed in many regions- looks, intelligence, attractiveness to the opposite sex and a whole raft of others that modesty forbids me mentioning- I am not great at managing money. That is the reason I got a wife. They may be costly to run, and may...

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Satisfactory

“Shoddy service”

published 08/01/2001

Good customer service when opening accounts

Telephone banking for everything else

I changed accounts to the Abbey National on moving from Scotland to England (my old bank wasn't well represented down South). Since then, I've slowly become more and more dissatisfied with the standard of customer service. I am not reviewing their online services as I have not chosen to use this...

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Satisfactory

Good in branch customer service

Poor long distance customer service

**Please note before reading this opinion that it is under the customer service category and is therefore solely about that area, not any accounts or other financial products they offer** I started banking with the Abbey National back in the year 2000 whilst I was a student. Although I’m not sure...

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Excellent

“National or not National?”

published 09/10/2003

Most things

most branch service is over the phone

I have been Banking with Abbey National, oops, should I say Abbey, now for about a year, after having a series of problems with my old bank, NatWest. Abbey, is on every high street you go to, well, it is in this city anyway. This was one of the main reasons I went with the Abbey-they have more...

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Super

Helpful, friendly and eager to offer advise

Can sometimes seem to keen to get your money off y...

I have been a customer of the Abbey National for about five years now. Having moved to the west midlands area and settled into a house in the country, I thought it best to open a bank account in town. I have also an account with the lloyds but wanted an account to just save up in. When I went...

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Excellent

read on

read on

I had a savings account with them for 2 years and then I turned 16 and got a part-time job and needed a bank account. At the time I didn't really think about whether I should shop around for the best rates etc because I knew nothing about them and so just went into the bank and told them the...

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