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Reviews - Abbey National

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Good

Friendly staff in my local branch

Overdraft problems

Firstly I should point out that Abbey have now changed their name to Santander, and they have now merged with Alliance and Leicester. I joined Santander in 2008 just as I was about to join uni, I already had an account with HSBC but thought that being a student it would be useful to have two...

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Excellent

“abbey national”

published 30/08/2008

great company

none

Abbey are a fantastic bank that offer a lot of products under one roof. Abbey offer a wide range of bank accounts, they have a current account which i have with them where i have a visa debit card, a cheque book and an overdraft on the account of £1000 although i have never used the overdraft and...

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Excellent

“CHEAP MOTOR INSURANCE.”

published 12/03/2001

you can apply online and they are cheap.

none

When I received a quote for my car insurance in December I decided to shop around before accepting. I had received through the post a letter from Abbey National about the motor insurance they did,so I went onto their website for an instant quote to find they were quite substantially cheaper than...

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Price
Service
Efficiency

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Super

“They gave me the best”

published 19/01/2001

Quick and easy

None that I have seen

After reading the first opinion on Abbey National car insurance I was a little shocked. I have to admist I haven't had to make a claim so far. From my fisrt initial call and through to now I haven't had any problems. The people I spoke to were honest and answered all my questions and queries I...

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Excellent

“Excellent Claims Service”

published 05/06/2001

excellent value,excellent claims service

none

I have had my Abbey National car Insurance policy since June 2000. Having worked in Car Insurance for 15 years prior to having children I do know a fair bit about this subject and have had no problems whatsoever. The policy documents were issue quickly and accurately, the premium is the cheapest...

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Good

“Not for me”

published 21/08/2001

Online cover

Higher Rates,

We just bought a new car and had to find insurance pretty quickly to cover the car that we could go and pick it up. So after spending hours on the Internet looking here ,there and everywere to get diffrent quotes, and quiet honestly me beeing totaly stressed out by now and getting to the Point of...

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Not for me

“Couldn't cover a duvet”

published 18/08/2000

Cancelling your policy

Untrained staff, abysmal customer service

I would strongly advise against any involvement with Abbey National's recently launched car insurance division. Having taken out policies for two cars, both fully comprehensive, I was shocked at how incompetent, the operation is. Abbey National car insurance is a self-contained unit run from...

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Super

“Abbey National Insurance”

published 17/03/2001

Interest free monthly payment scheme,easy paperwor...

higher premiums, crafty bastards

Although Abbey Nationals insurance premiums are marginally higher than other companies, the interest free monthly payment scheme is perfect for people who can't afford to pay the premium in full. This keeps my yearly premium down. I haven't had to make a claim yet so I can't comment on the full...

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Satisfactory

“STEER CLEAR!!!”

published 05/08/2003

Cheap for young drivers

Policy doesn't cover audio, or car contents

I took out a policy with abbey national last year (I've since changed). As i remember the policy cost me £1200 for a Fiat punto with a value of £4000, this was including my Pass-Plus certificate, which for an 18 year-old lad was not a bad price compared to many other insurance companys. 'It was...

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Excellent

Efficient, efficient ,EFFICIENT

not enough counter staff on a Saturday - but only ...

OK I don't have facts and figures, but I do know what i like and I think that Abbey is a brilliant bank. I have recommended them to family and friends and not one person has said that they regret opening an account with Abbey. The branches are efficient and clean and open until mid-afternoon on a...

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Super

“its good enough”

published 02/09/2009

safe, free, interest

queues, overdraft fees, telephone service

It is very easy to point a finger at the incompetancies of the service that our banks provide. When I call I am initially either be directed to a machine, or a call centre abroad, where the staff can be highly unaccomodating. In order to access my account, I can be interrogated in a way to...

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Super

Intrest above inflation

None

Abbey national has been my bank for 10 years and has been great and the staff are very kind, it only took 2 days for me to set up a debit card. i thought this service was quick and faster than i thought it would be. I find the atmosphere in their banks very welcoming because the staff are always...

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Question

published 06/11/2009

Requirement for account opening/activation
Open question Answer

Answer

published 06/11/2009

Not really much in this question, but usual to open accounts you need to provide proof of ID. Have a look on the Abbey homepage: "... In these cases we need to ask you to provide us with copies of documents (such as a passport) that that we can accept to prove your identity."

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