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21 Reviews

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Since Abbey has been taken over by the Santander Group their previously excellent online banking facility is now virtually useless. After you have logged on, instead of getting a menu of your... more

User Reviews

for Abbey Online Banking

Rating Summary based on 21 reviews

  • 5 Stars
    11
  • 4 Stars
    2
  • 3 Stars
    2
  • 2 Stars
    2
  • 1 Star
    4

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  • 3.8
  • 3.9
  • 4.0
  • 3.5
  • 2.6
  • 45 of 45 Ciao users found the following review helpful
    Picture of Jennet1987

    Jennet1987

    User recommends the product

    Advantages Advantages Easy, fast

    Disadvantages Disadvantages Not brilliantly laid out

    As most people will now know Abbey National has now become Abbey. The banking service is just as good since the name change if not a little better. I registered for online banking when I was sixteen. I'd had my account for twelve years by then. I had found all the services I used from Abbey to be safe and reliable. Living in the sticks I rarely visited my local branch as it was a twenty mile, fourty minute bus journey with unreliable services. I wanted to keep in touch with my funds and new services available from Abbey, online seemed like the best way to go. I tried to register online at ... more
  • 29 of 29 Ciao users found the following review helpful
    Picture of Kukana

    Level 7 Kukana

    Member since 12/08/2003

    Reviews written: 271

    User recommends the product

    Advantages Advantages check account balances and details, transfer money, pay bills online

    Disadvantages Disadvantages you don't get to chat to other customers while waiting in a queue

    We've had our main current and savings accounts with Abbey National for many years now. Initially there was a small branch within a few minutes' walk from our home, but unfortunately that closed down, and while most transactions happen automatically, it was a bit of a nuisance having to drive four or five miles to an Abbey branch if we needed to do anything out of the ordinary. Telephone banking was all very well in theory, but any time we tried to use the service we would be put 'on hold' for an unknown amount of time, and often gave up before reaching the relevant person to speak to ... more
  • 29 of 29 Ciao users found the following review helpful
    Picture of mi_ke

    mi_ke

    User recommends the product

    Advantages Advantages Easier than others I have used, easy to register

    Disadvantages Disadvantages None

    I have been banking with Abbey, formerly Abbey National now for years. Their branch service is wonderful, and all positions are nearly always open, meaning I never have to queue, unlike my other bank, NatWest, where the queuing times are hurrendous. Abbey, always seen as the scruffier of the big banks has recently changed itself into the bright, jargon free and friendlier bank on the high street, with branches all over the country in nearly every area I can think of. So why, If i appreciate their in-branch banking so much, do I bank with Abbey on-line? Simple. Because I dont have to leave the ... more
  • 32 of 32 Ciao users found the following review helpful
    Picture of HappyBunny

    HappyBunny

    User recommends the product

    Advantages Advantages Makes life easier

    Disadvantages Disadvantages Poor navigation; Unprofessional site; slow

    Mmm. Exciting business, online banking. For moi? Well, when I’m in credit of course and I actually have some money in my ISA account! To take an instant look at my money building up and feel a surge of excitement as I plan how I will spend it when I’ve had enough looking at it’s mounting value on my PC monitor (but I must confess, I want to throw the monitor out of the window when I’m in overdraft – so maybe not that great then). Online banking – let’s begin! Abbeynational.co.uk – let’s begin! I took advantage of Abbey National’s ... more
  • 21 of 21 Ciao users found the following review helpful
    Picture of Jeser

    Jeser

    User recommends the product

    Advantages Advantages Great quick and convienient at your home or work computer

    Disadvantages Disadvantages No personal service compared to visiting branch

    I have been a long standing customer with Abbeynational and applied for a e-saver savings account on the internet a few months ago and it's never been easier. Features of Abbeynational e-saver savings account are as follows: *HOW TO APPLY* Apply online at the Abbeynational website by clicking on e-saver account text on the savings catagory - then a application form appears on-screen for you to type your personal details in page by page until your application is complete. Then after you have submitted your online application within five working days you get a confirmation form to sign and send ... more