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Member since:24.08.2000

Reviews:128

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Internet banking with Abbey national

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24.08.2000

Advantages:
lots of options, fairly stable, seems secure

Disadvantages:
slow at times, not very easy to use

Recommendable Yes:

Detailed rating:

Efficiency of service

Competitiveness of charges/rates

Online - Content/organization of site

Online - Reliability/speed of site

Online - Ease of applying for products

Online - Investment tracking

Staff courtesyExcellent

Promptness of serviceAverage

5 Ciao members have rated this review on average: very helpful See ratings
very helpful by (67%):
  1. alanpres
  2. phyllakin
  3. clerrigo
and 3 other members
helpful by (22%):
  1. the_mad_cabbie
  2. melsview
somewhat helpful by (11%):
  1. robbieswain

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The overall rating of a review is different from a simple average of all individual ratings.

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I have been a normal banking customer of Abbey National for about 10 years and as a computer industry professional was eager to try thier e-banking service as soonas it came out.

So how is it?

Well the service has been very useful indeed as I can keep much better track of my finances and even move money around so it is in the best place for interest.

The service has a cumbersome interface but it works most of the time and I am sure will improve with time. The number of options is impressive and seems to have been based upon what is offered via a service till at present (Apart form drawing out money...) but with extra services as well.

Security is obviously a big concern but the login procedure require 3 seperate numbers and seems a pain at first but you soon remember them and then you see the benefit that it would be almost impossible to crack.

As whole it is a useful and fairly easy to use service although it needs improvement if they are to gain new customers through it. I think it could be quite daunting for a non Internet literate person.

End of term report ...tring hard but needs to take more time on the presentation.


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Review Ratings »

This review of Abbey Online Banking has been rated:

"very helpful" by (67%):

  1. alanpres
  2. phyllakin
  3. clerrigo

and 3 other members

"helpful" by (22%):

  1. the_mad_cabbie
  2. melsview

"somewhat helpful" by (11%):

  1. robbieswain

The overall rating of a review is different from a simple average of all individual ratings.



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