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I have been a normal banking customer of Abbey National for about 10 years and as a computer industry professional was eager to try thier e-banking service as soonas it came out.
So how is it?
Well the service has been very useful indeed as I can keep much better track of my finances and even move money around so it is in the best place for interest.
The service has a cumbersome interface but it works most of the time and I am sure will improve with time. The number of options is impressive and seems to have been based upon what is offered via a service till at present (Apart form drawing out money...) but with extra services as well.
Security is obviously a big concern but the login procedure require 3 seperate numbers and seems a pain at first but you soon remember them and then you see the benefit that it would be almost impossible to crack.
As whole it is a useful and fairly easy to use service although it needs improvement if they are to gain new customers through it. I think it could be quite daunting for a non Internet literate person.
End of term report ...tring hard but needs to take more time on the presentation.