Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

I’ve been ordering from Ace Gifts and Cards for about 10 years now, and have never been disappointed with the goods or service I’ve received. The catalogue is usually around 400 pages long and sells – as you would imagine – gifts and cards. The first 100 or so pages are devoted to Christmas items. These include cards, wrapping paper and tags, crackers, fairy lights, calendars (including advent calendars), Christmas sweets, festive table cloths & napkins, Christmas trees and decorations. Prices for these are reasonable, and examples are: Pack of 16 Christmas cards – from 2.00, 3m roll of ... more

Ace Cards & Gifts are the worst people I have ever dealt with. They claim that I owe them money when I do not. I received some items from them which were very cheap & nasty and obviously made in China. I sent them back and they claim to have not received one item which was priced at £10. They then added other charges onto this £10 which made it untenable to pay. They continue to send letters adding even more charges and it's up to well over £100 now. They send a continual stream of heavily threatening letters which I feel are on the borderline of illegal, and may even be illegal, especially as ... more

Let me start by saying I have used Ace before and did not have any problems, which is why I used their website to purchase some Christmas gifts this year. I purchased only 2 items, which made the postage and package slightly expensive, but I really like the items, so thought it was worthwhile. I went through the order process for the items receiving an order acknowledgement at the end for both items. Imagine my surprise when I received an invoice telling me that one of the items was out of stock and I should re-order in 14 days. I had been charged for one of the items and for full postage and ... more

In October i placed an order for goods totalling £18.75. My statement came and i put it on the side to pay (but must have forgotten). Cam across the statement and immediately paid via cheque. This cheque crossed in the post with my next statement which included a charge of £20 admin fee. I checked my agreement which states this is for for a reminder that they or some1 acting for them send you. My cheque crossed in the post with my next statement & i got this charge! I have tried to resolve this via phone & post several times, the months have passed & although i paid for my goods of £18.75 ... more