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Excellent

Quick easy ordering

None that I can think of

I’ve been ordering from Ace Gifts and Cards for about 10 years now, and have never been disappointed with the goods or service I’ve received. The catalogue is usually around 400 pages long and sells – as you would imagine – gifts and cards. The first 100 or so pages are devoted to Christmas items...

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Not for me

None

Once they have hold of you, they keep asking for m...

Ace Cards & Gifts are the worst people I have ever dealt with. They claim that I owe them money when I do not. I received some items from them which were very cheap & nasty and obviously made in China. I sent them back and they claim to have not received one item which was priced at £10. They...

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Not for me

Personalised gifts

misleading website, poor customer care

Let me start by saying I have used Ace before and did not have any problems, which is why I used their website to purchase some Christmas gifts this year. I purchased only 2 items, which made the postage and package slightly expensive, but I really like the items, so thought it was worthwhile. I...

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Not for me

published 30/01/2009

I ordered a dolls house in October 2008 and was told that it would be delivered in early December 2008. After many phone calls we were finally told that they did not know where it was and sent us a form to confirm that we had never received it. Received a statement which included the dolls house. Another phone call stated that they could not remove this from my account until they had traced it. To date I have never received confirmation that it has been removed from my account. I will never buy from them again. They don't seem to know what they are doing.

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Not for me

“Charges By Ace”

published 23/07/2007

Shop at home

Non exsistant customer service

In October i placed an order for goods totalling £18.75. My statement came and i put it on the side to pay (but must have forgotten). Cam across the statement and immediately paid via cheque. This cheque crossed in the post with my next statement which included a charge of £20 admin fee. I...

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Excellent

published 18/05/2008

my friend had a ace book and i order from it for the very first time 3weeks ago and i most say that i was very happy with the items that i got they was pack well and off great value,i would say to anyone that is thinking of ordering from this catolgue give it a try i dont think you well be disappointed,i know i well buy from them again.

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Not for me

None

Disgraceful Customer Service

ACE is an online/mail order company providing a wide choice of gifts, a lot of them having the possibility of being personalised, hence my original interest. I ordered quite a few personalised items in November. When I called on the 10/12, still having not received anything, I was told that my...

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Not for me

“wrong goods sent”

published 13/03/2005

THIS COMPANY TESTS YOUR PATIENCE

very poor customer service

I orderd a dishwasher from ace it was deliverd in Nov I orderd a silver hotpoint dishwasher they sent me a white one I phoned up on the 30th Nov to tell them and to reorder and arrange the other one to be collected they said they would collect within 2 weeks they actually collected on the 18th...

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“Miss”

published 17/10/2007

Would be convenient if they got it right the first...

Never want to help you and always blame you for th...

I agree. I ordered a 84 piece cutlery starter set and the actual cutlery was missing with a note stating "will arrive seperately". I then received my statement, so I called them to advise that I had not received it and they arranged for it to be collected and re-sent another. Again, the cutlery...

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Not for me

None

Appaling customer service

In my personal experience of Ace I have been plagued by misdeliveries of items that I have not ordered and were intended for someone else. They have taken 6 months to correct errors in addressing and have take over a month to collect one misdelivered item despite my efforts to inform them of the...

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“Terrible customer service”

published 04/01/2011

Excellent deals

Apalling Customer Service

My previous experience with this company was that my payment went missing for a £6.99 set of labels so they kept adding a £20 fee. In the end I had to get a solicitor fiend to help me daft a letter to sort it out. I decided after a period of two years to give them another try but pay immediately...

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“lack of customer care”

published 08/03/2005

none

non existant customer services

Ace Card & Gifts is based in Preston Lancashire Its a mail order organisation dealing in mailly "trinkets" and non essential presents. My wife has dealt with this company on a few occasions. This company lost a cheque for £31 Despite copies of cheque and statement been sent [which had to be paid...

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“this is awfull”

published 16/11/2011

THERE ARE NONE

no customer care, dellivry times arnt wot they are...

This catalogue is the worst catalogue i have ever give my custom to,i ordered a pair of rockporrts for my bfs bday which wen i ordered them i woz told and also stated on the internet mypurchase would takke 3-7 days, wen they were late, i rang them waiting 15 mins to get thru. i woz told the item...

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Not for me

published 22/02/2008

I had a v ery bad experience with Ace. They kept sending me the wrong itemised items , I had to send them back at my own cost. One order was duplicated which I had to send back at my own cost. I tried ringing the helpline every day for 2 weeks and was kept holding on and could not get through. I sent 2 letters with receipts for postage and the letters were not answered.. I will not order from this Company again.

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Not for me

published 14/06/2008

I have been a customer for some time. I am finding that I am paying a monthly bill but there is very little of this amount coming of my actual bill. In fact my bill is growing. I also pay money to Ace to cover myself if I come out of work etc. I never requested this cover and I cannot seem to cancel it. If you are late paying the fees are high. This company needs to be investigated by trading standards because it is ripping people off.

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