Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

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Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

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31% positive

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Review of "Ace Gifts & Cards Catolgue URL: www.24ace.co.uk"

published 08/03/2005 | gwyncctv
Member since : 08/03/2005
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro none
Cons non existant customer services
somewhat helpful
Range of products
Value for Money
Speed of delivery

"lack of customer care"

Ace Card & Gifts is based in Preston Lancashire
Its a mail order organisation dealing in mailly "trinkets" and non essential presents.
My wife has dealt with this company on a few occasions.
This company lost a cheque for £31
Despite copies of cheque and statement been sent [which had to be paid for] been sent they insited on adding monthly charges.
It is virtually impossible to talk to anyone in any sort of authority within the company and their administration is one of the worst I have ever experienced.
They keep quoting "company policy" and none of it is to the advantage of the customer.
If for whatever reason an account is not cleared they add "addmistration charges" to accounts
According to a letter in the Times a few weeks ago this is normal practice!!!!!
One accepts that in any large organisation that things do go wrong but at the very least one expects an admission when an error does occur and recompense for any expenses incurred to correct a mistake not of your making!
They refused to refund the costs incured.
Deal with thiscompany at your peril.

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Comments on this review

  • caggar published 10/03/2005
    welcome to Ciao.
  • Badger_Boy published 09/03/2005
    Sorry but you haven't told me anything about the company.
  • HotBabes published 08/03/2005
    Sorry for the rating but I agree with the other comments. I will happily re rate if it is moved, please just leave a message in my GB :-)
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Product Information : Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

Manufacturer's product description

Ciao

Listed on Ciao since: 09/11/2003