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In October i placed an order for goods totalling £18.75. My statement came and i put it on the side to pay (but must have forgotten). Cam across the statement and immediately paid via cheque. This cheque crossed in the post with my next statement which included a charge of £20 admin fee. I checked my agreement which states this is for for a reminder that they or some1 acting for them send you. My cheque crossed in the post with my next statement & i got this charge! I have tried to resolve this via phone & post several times, the months have passed & although i paid for my goods of £18.75, they are threatening to send me to court for the £106 that is now outstanding, ALL fees I might add. No1 there wants to help. I received computer generated letters in response to my letters, each time their letter is from a different person. I got offered a £30 voucher if i spent another £20 in their catalogue! They tell you to write in as they do not want to deal with you on the phone, and that's if you can get someone to answer the phone in the first place. They cut you off if they can not help and you have to go back into a queing system for ages. I cant believe that a simple £20 fee that in my opinion was incorrect has now esculated to sending me to court for the value of £106! I havent tried to seek legal representation yet but will do eventually if this continues. I am writing yet another letter today to try and get someone to actually LOOK at my account properly. I will not be using them ever again.
interesting but short, if you include more detail you will get higher ratings and more of them ♥ßeth.
BIG_NANNA 23.07.2007 10:15
I would let them take me to court and I expect the judge would throw it out and will see what a bunch of bullies they are trying to frighten you. Do everything in writing so you have a copy. Welcome to the site. Nan
Bens__mummy 23.07.2007 00:38
Good review but could do with some more info to gain higher ratings. Take a look at other reviews to get an idea of the level of info that is needed to gain higher ratings. ~ Em. x