Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

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Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

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31% positive

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Review of "Ace Gifts & Cards Catolgue URL: www.24ace.co.uk"

published 04/01/2011 | Cathieo
Member since : 29/12/2009
Reviews : 2
Members who trust : 0
About me :
Not for me
Pro Excellent deals
Cons Apalling Customer Service
somewhat helpful
Range of products
Value for Money
Speed of delivery

"Terrible customer service"

My previous experience with this company was that my payment went missing for a £6.99 set of labels so they kept adding a £20 fee. In the end I had to get a solicitor fiend to help me daft a letter to sort it out. I decided after a period of two years to give them another try but pay immediately to avoid the payment hassle again. I Ordered a reduced priced cardigan online on 12/12 with a promise that it would be delivered by Christmas but there was an ambiguous statement saying I was not eligible for the offer so I called them and waited ages on 0871. They could not trace my order so I reordered over the phone and I followed this up a day or two later and was unable to cancel either order despite the fact that both orders were not dispatched until 16/12. It is now early January and I have still not received either order. I held on the 0871 number for quite a long time and I was told that I should contact my local sorting office and after that they will try to track them. I have paid for both cardigans and have the feeling that I will have a long hard fight to get a refund or the goods. Their Customer Services department seems to be outsourced to India which is not at all helpful

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somewhat helpful

Comments on this review

  • TheHairyGodmother published 05/01/2011
    Sorry but there is not enough information or opinion in this review to make it helpful from the point of view of a consumer. If you update please leave a message in my guestbook and I will return to re-rate.
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Product Information : Ace Gifts & Cards Catolgue URL: www.24ace.co.uk

Manufacturer's product description

Ciao

Listed on Ciao since: 09/11/2003