Cathieo 1

Cathieo

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Member since:29.12.2009

Reviews:2

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Terrible customer service

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04.01.2011

Advantages:
Excellent deals

Disadvantages:
Apalling Customer Service

Recommendable No:

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Range of products

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Value for Money

4 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother
  2. CPTDANIELS
  3. sewbizzie
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My previous experience with this company was that my payment went missing for a £6.99 set of labels so they kept adding a £20 fee. In the end I had to get a solicitor fiend to help me daft a letter to sort it out. I decided after a period of two years to give them another try but pay immediately to avoid the payment hassle again. I Ordered a reduced priced cardigan online on 12/12 with a promise that it would be delivered by Christmas but there was an ambiguous statement saying I was not eligible for the offer so I called them and waited ages on 0871. They could not trace my order so I reordered over the phone and I followed this up a day or two later and was unable to cancel either order despite the fact that both orders were not dispatched until 16/12. It is now early January and I have still not received either order. I held on the 0871 number for quite a long time and I was told that I should contact my local sorting office and after that they will try to track them. I have paid for both cardigans and have the feeling that I will have a long hard fight to get a refund or the goods. Their Customer Services department seems to be outsourced to India which is not at all helpful

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TheHairyGodmother 05.01.2011 12:33

Sorry but there is not enough information or opinion in this review to make it helpful from the point of view of a consumer. If you update please leave a message in my guestbook and I will return to re-rate.

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This review of Ace Gifts & Cards Catolgue URL: www.24ace.co.uk has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother
  2. CPTDANIELS
  3. sewbizzie

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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