dear folks recently we broght a ACER PD113P DLP projector from Synergy Information management Services, Bangalore on 27th April 2006 for Rs. 57,000.
Eventhogh the product specifications said, its a portable model, we just used in the board room for internal presentations and trainings, but alas! within 45 days, the lamp burst!!
it was sationery and in the middle of a presentation in the board room it blinked...giving some noice from inside....
We called up the dealer... The real horror started from then...
first the dealer reluctant to take the machine back and check, he was asking to carry it to ACER service centre. when it has taken to the centre, they diagnosed as lamp broken and put it under physical damage!! the easiest way to avoid the warranty commitment. eventhough they agreed on a 90 days warranty for the lamp, the ppl contacted , the techinical support manager and South India customer support manager at ACER India failed to provide any service atall.
Adding some more after getting some feedback from them after a silence of 2 days...
They have informed that they reviewed the situation and decided to service the machine. now we will be taking the same again and get it serviced.
How helpful would this review be to a person making a buying decision? Rating guidelines
welcome to Ciao,
Some info of use but far too brief for a proper review, also you can edit the reviews if you have mistakes such as spelling etc
if you amend the review let me know and i will re-rate it,
cheers : )
rabbiter 27.06.2006 10:12
Please! You're not sending a text message, call them people, and use capital letters please
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