Advantages Guarantee to beat a better quote from another company
Disadvantages The same problem as everybody else, amount of time you are on hold!
Their renewal quotes have always favourable (for both my four and two wheels as I tend to go for the performance side of the market) and if I do find a quote cheaper the will always beat it. They provide the usual extra's such as legal protection, breakdown cover, courtesy car while yours is been repaired etc.I'm afraid I couldn't tell you what the speed and how helpful they are at processing claims as I've not needed to make a claim so far (have I just jinxed that? The wood table is being touched).
The staff are friendly and have a polite phone manner but you soon tire at the green sleeves or what ever the tune they are playing that day as you seem to spend a good 30 mins at a time on the phone.
The plus side apart from their quotes is they are always quick with the paper work and are happy to do business with you but this again could be a different story depending on your age, no claims bonus entitlement, where the vehicle is kept overnight etc.
Open office hours and Saturday morning and you can find them in
phone book and on the interweb.
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