Review of "Air Berlin"

published 15/10/2007 | rik13
Member since : 10/10/2007
Reviews : 18
Members who trust : 3
About me :
Excellent
Pro Very good prices, good service, growing destination catalogue, very good airmiles programme
Cons Still not too many destinations possible, 1 bad experience (although it was on boxing day)
very helpful
How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

"Another useless Budget Airline? Not this time"

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I started flying with Air Berlin about two years ago, until then i'd never heard of them but they offered a cheap flight to where i had to go so i thought i'd give them a go. I've heard alot of horror stories about so called budget airlins and wasn't really expecting alot but to be honest, i was very pleasantly surprised. The flight ran smoothly, the staff were friendly and the food was ok, especially as it was free.

I have since then flown many a times with this airline and am more than happy with it every time. I havealso signed up with there top bonus loyalty programme and fly with them at every available opportunity. The service offered on board is always friendly and helpful and the prices are more often than not very reasonable.

When on board i have also been offered a free Roll/sandwich and drink (tea, cola, fruit juice and so on) and they are not the worst i've had on board a plane before, granted they are not great but they are edible lol. The leg room was alos acceptable, i am reasonalby tall and have problems sometimes when flying due to this, however i have found that i always have enough room.

I have only needed to contact them once, this was when a confirmation email that was sent to me was lacking some details, i got sraight throught to a real person (a novelty these days) and they sent me a new confirmation by email that was correct within minutes of putting the phone down.

The airmiles programme that is offered is also very good, with free membership and a free flight after 12000 miles, that is useful for people like me, i travel to Europe alot and after six flights with return i get one free, can't be bad.

I have now flown several times with Air Berlin and haven't had any problems, i can only recommed it and if they fly to where you want to go, i'd advise you to take a look, you can do alot worse.

It is also worth noting that Air Berlin has become the second largest airline in Germany and continues to grow, with this growth comes more flight destinations.

To answer the questions on the comments board,, boarding is very good, you will be assigned a seat when you check in and of course it is first comes first served but i have managed to get a window seat with every flight until present. They fly all over, i'd recommend checking out their website, www.airberlin.com. There is also a 6€ booking fee when paying by Debit/Credit card but apart from that nothing, this applies to the whole booking and not per head. Baggage allowed is 20kg per head and 6kg hand luggage. Hope this helps.

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Comments on this review

  • Helenofellon published 18/10/2007
    Good review, nice to know some budget airlines are not so useless. They are not getting very good press at the moment. May give this lot a go hope to go to Germany next year Helen xx
  • LJOne published 17/10/2007
    A great review.
  • deborah2709 published 16/10/2007
    A very helpful review.
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Product Information : Air Berlin

Manufacturer's product description

Product Details

Country: Germany

Continent: Europe

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Listed on Ciao since: 14/05/2003