Advantages: Fast Service, Courteous Service Disadvantages: Garages will differ around the UK
...trip, but after not hearing from ATS by 12:40pm I gave them a quick reminder call to see if my exhaust parts had arrived.
The gentleman who answered was very courteous and explained that the parts hadn’t arrived yet, but they were due any minute now, and he would give me a return call as soon as they were in.
Being an impatient little lady, I decided to drive round to ATS anyway, considering it was 10 minutes away, and figured the parts would have arrived by the time I got there. Luckily for me they had, and the receptionist said he was just about to call me…of that I’ll never know.
Speaking directly to the mechanic I was told that my car was next in line, so would be in the garage within the next 5 minutes. It was actually quicker than that, as I didn’t have time to finish my cigarette before I saw my car being hoisted up the ramp...
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Advantages: cheap and great service Disadvantages: none
...Having had the exhaust on the car go and tying it up with string as you do, we had to go and get a new one.
We telephoned around and you would not believe the difference in price. We were limited as to how far we could drive with it tied up so could not go to a large town and had to make do with Cirencester and a choice of three places.
At Kwik fit we were quoted at "just over £100" and at ATS they said it will be £110 plus £15 if the manifold bolts and springs are hard to get off - now you can buy these in places like Halfords for £6.00.
Then we telephoned the cheapest which was Ebley. They said £75.00.
On arrival there we found that they had to send for it from their other branch and this would take an hour. But, if we wanted to have a look around the town they would drive us there and pick us up. Now that is service.
Also...
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Advantages: Brake parts insured for life of car Disadvantages: Very poor workmanship
...a couple of negative reports, they seem to have cleaned up their image.
I was greeted at the reception desk by a mechanic, complete with his trademark blue "Kwik Fit" overalls. After explaining the noise, he informed me of the Kwik Fit Brake Check.
"It's a complete check of your breaking system, and the cost of the service will be deducted from any work that needs doing." I was also presented with a leaflet explaining all that had just been said.
It sounded alright, so I left my car with them.
The reception area and visible workshop were very clean, and well equiped to cope with any of the services that they offer. The branch I went to also sell and fit tyres, exhausts, and shock absorbers.
About an hour later, I got the dreaded phone call...
"Hi it's **** from Kwik Fit. I've got some bad news I'm afraid - the noise you were hearing...
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