Disadvantages poor quality fresh food
|Value for money|
|Layout & presentation|
|Selection & range|
|In store customer service|
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Aldi - if its cheap rotten...
I live very close to the local Aldi store. I shop there mainly for convenience and because, of course, it is cheap. However, I write this after many frustrating after-shopping experiences whereby I return home to discover that much of the 'fresh' veg I have bought is rotten. For example, when I remove the tomatoes from their packaging I find that 2 of them are completely rotten. Or, I buy a packet of 3 onions, to discover a day or two later when I come to use them in my bolognaise (as has happened today), that 2 out of 3 are rotten through. I also found today that my mince was only borderline edible and showed palpable relief that I still had one onion to disguise the dubious taste of the less than fresh mince which wasn't due to expire for another 3 days.Now, I should say that this is the first time I have been compelled to review online. Normally, I would rant and rave at some poor unfortunate soul who just happens to be home when I return from Aldi. But given the frequency of these little one-woman melees I felt it was time to find a new channel through which to vent. I should also point out that the web was not my first port of call - I did try the Aldi customer service helpline first. That phone call did not go well. I decided that taking an hour to write a customer review of Aldi was better spent than traipsing down to Aldi with 2 mutilated onions and a batch of dodgy bolognaise for a 2 or 3 quid refund.
However, in the name of objectivity, I do have some positive things to say about Aldi. They do sell some quality products, cheaply. Aldi provide a sort of 'Easyjet' grocery experience. Its cheap, quick and no frills, but frankly, if I had a few more pennies to spare I wouldn't entertain either.
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