Alienware as brand is often featured in computer gaming magazines and websites, and is now well known for its bespoke and immensely powerful gaming Pc's and even gaming laptops. It is marketed at die-hard PC gamers, and users who require the ultimate performance computers, and it has a repuation ... Read review
Advantages: Good looking, 'High spec' Disadvantages: Everything... EVERYTHING else... Poorly built, poor customer service, poor utilties, poor system overall....
-- VERY IMPORTANT, MUST READ BEFORE PURCHASING. --
You read poor reviews, you think; 'Ahh its a one off'.
You read good reviews, you think; 'Ahh, see they are okay!'
DONT BE FOOLED.
I spent £2000 on my system... Thats a lot of money! Was it worth it?
Basically, i'd do ANYTHING to get that money back....
My graphics card has broken 2 times, my system operates at 85-95 degrees C.. This affects gaming and causes lag.
My system cant run fifa 2008 ... ...You could easily pay the same amount of money, on a local small business, who would make you a far better system. You'd get a much better service and it wouldn't break as much!
My keyboard has also broken, I requested a new one, that got sent and I was required to send the broken one back. The 'new' one came, it was bent in the middle so I bent it back into shape and put it in...
You dont expect a bent keyboard to be sent to you.... Yes agreeable ...
Shaneyb123 28.01.2009
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Ciao members have rated this review on average: very helpful Review of Alienware.co.uk
Advantages: Gorgeous look, great speed Disadvantages: Its big but powerfull
I have read a lot of negative reviews about Alienware myself. I too feel I have to set the record straight. I bought a laptop from Alienware, and it works like a dream. No faults, no noise, no extreme heat, nothing of the sort. It is the fastest machine I have ever worked on... It was built to my specifications, arrived before the due date in pristine condition and packaged gorgeously. When asked for support I was promptly dealt with.
I am sorry ... ...with Alienware, but anyone would be more likely to write a review if they had had a bad experience rather than if they had a good one
I can only say that I now own a laptop that has a kick ass look, is faster than any other laptop I have seen or handled and is different from all the hum hoe run off the mill products you see everywhere.
WORTH EVERY PENNY ...
ronnyboy66 21.01.2009
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Ciao members have rated this review on average: helpful Review of Alienware.co.uk
Advantages: Erm... Disadvantages: Overpriced, Extremely Slow Service, Patronizing Customer Support
I ordered a expensive headset and amp from Alienware - the Astro A40 system.
It costs $250 in the US - but Alienware wanted £309 including VAT and delivery! That's one hell of markup. I paid this because I thought I could get UK support and a fast delivery - after all they were charging over £20 for delivery.
What a joke! It took them 3 full days to process my credit card payment and a further 4 days for the fairly small parcel to arrive.
For ... ...delivery is reasonable - 7 days is just bonkers.
I did e-mail their support to find out why payment processing was taking so long, and I received an extremely patronizing reply stating that this was so they could undergo security checks "for my benefit"! Come on guys, we all know it's for YOUR benefit.
If you want A40s - go to astrogaming.com, they ship internationally and a friend of mine got his from Astro in 4 days for about 2/3rd of the cost ...
DontSpamMe 17.01.2009
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Ciao members have rated this review on average: somewhat helpful Review of Alienware.co.uk
Advantages: Looks, Performance, Features Disadvantages: Overpriced, Support is shocking, build quality is poor, no replacement parts!
I bought an alienware area51 m5550i R3 around 2 years ago for £1350 and it was working fine till the warranty run out. Ever since then this machine has been nothing but trouble. The main problem is that once your warranty runs out alienware don't stock replacement parts for out of date systems... ie your cant even buy replacement parts instead having to trawl through the internet for 3rd party sellers. The first problem was that the graphics card ... ...sells replacement graphics cards, instead relying on the user to buy a replacement laptop. I had to pay 200 euros to buy an ati radon x1800 fom a guy in belgium (who happened to be the only seller of laptop graphics cards on the internet), and this was too powerful for the heatsink, meaning that the laptop overheats when its been on for a while. Now the battery has broken, and its the same story! impossible to find replacements and they are expensive ...
Stevo_1989 18.12.2008 (15.12.2008)
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Ciao members have rated this review on average: somewhat helpful Review of Alienware.co.uk
Advantages: VERY high performance systems, decent value for the basic Aurora and possibly other's Disadvantages: VERY overpriced when it comes to upgrades. Slow at getting stock back in stock.
I bought my alienware around two months ago now, and I have not had a single problem with it. The reason I waited this long to post this review is that I heard alot of people say that something went wrong with theirs, but nothing has gone wrong with mine. Overall, the computer is very reliable, fast and most importantly, brilliant at playing games, even though I only bought the basic Aurora desktop, that when I bought it, cost only £700. I did the ... ...get. I will say though that the other models and upgrades are ery overpriced. I looked not long ago and found that if I was going to upgrade myself rather than asking them to do it, it was going to save me around £200. Not only that but i would get to keep/sell the parts that I got with the base system, potentially saving me even more money. The base system is well worth it, however I did have to wait nearly a month for them to ship it. This was ...
PeterGL123 04.10.2008
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Ciao members have rated this review on average: helpful Review of Alienware.co.uk
