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Alliance & Leicester Online Banking

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Reviews - Alliance & Leicester Online Banking

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Not for me

Competitive interest rate

Unfriendly literature, unhelpful staff, website di...

I was attracted to the Alliance and Leicester's 'Online Saver' account because of the relatively high interest rate offered. Today when I checked, the interest rate is 5.35% which is higher than most of the mainstream competition. I applied for this account online via their website. I find their...

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Efficiency of service
Competitiveness of charges/rates
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Promptness of service
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Not for me

A hard copy statement can be printed out.

No identification of who has been paid, or paid yo...

I’ve had an Alliance & Leicester Giro A/C, or National Girobank as it was before the sell off, since 1973. When the World Wide Web came along, and brought with it the concept of accessing your Bank Account via a home computer, I thought “Great, soon I’ll be able to go online...

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Efficiency of service
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Super

“Banking You Can Trust”

published 04/01/2004

Efficient service, reliable, good range of service...

There's nothing that really comes to mind. Apart f...

I have been with Alliance Leicester (formerly Girobank) for some 20 years and have been using their online banking facility for over a year now. Previously, I relied on their telephone banking rather than dealing with a branch but I’m now able to do everything online through the web site...

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Not for me

“A&L so slow”

published 24/03/2010

Lots of branches and generally short queues

Not a proper bank, they have antiquated processes ...

Having opened the account about 18 months ago I have been so frustrated with the online banking. I was used to HSBC allowing me to transfer money between their accounts instantly at any time of the day or night. Unfortunately A&L does not allow this, it takes days to transfer money between 2...

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Efficiency of service
Competitiveness of charges/rates
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Online - Content/organization of site

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Excellent

published 06/09/2008

Have just opened an online savings account with A & L. There website is easy and accesible to use. Security seems to be spot on with plenty of security questions and codes to enter. The information to set up the account was sent by post within a couple of days and the transfer of money was also problem free in setting up. The interest seems to be at the higher end of what is being offered by other banks and building societies and you dont have to pay in on a regular basis if you dont want to, one off payments can be made. The website works well and is easy to understand, use and find your way around - excellent overall.

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Satisfactory

published 22/04/2008

We have had an online a/c with Alliance and Leicester for about six months. I greatly preferred 'The One Account' which was friendly and efficient, but circumstances meant we needed to change accounts. Incidentally, why do British banks always act as if they are doing you a favour?!! Would I recommend the Allliance & Leicester?? No. Even though it seems to have good security, it never comes across as a bank that really values your custom

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Excellent

“Easy online with A&L”

published 25/11/2008

Easy account management, helpful staff including i...

None known

Alliance & Leicester, under Santander's wing, have been better than we ever expected of a bank. We opened a current account in my wiife's name in about 2004 originally, as this was required when arranging a most competitive A&L remortgage, and have had her salary paid into it since. Although...

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Not for me

published 20/03/2009

You need an extraordinary amount of mental stamina to get through this. Woe betides anyone without a touch tone phone as it will just cut you off. There is no way to speak to anyone if you have any problems or make any mistakes. Never, ever, ever again!

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Good

simple efficient home banking

online banking tricky and cumbersome

Start at www.alliance-leicester.co.uk I've banked with Giro Bank for over 10 years now, then it was taken over by Alliance and Leicester. Overall the banking service is very good. It is very simple to run your account at home via postal banking, phone banking and now online banking. The old...

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Satisfactory

“not a good service provider”

published 11/12/2000

none

none

Even if you have not banked on the net before i think you will find that the accounts offered by this company are easy and straight forward to use and the rates of interest are great.Even if you have not banked on the net before i think you will find that the accounts offered by this company are...

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Not for me

Good interest if you keep on-top of their offers

churning: lowering interest & changing account nam...

Internet service for trade-name accounts simply doesn't work in the ordinary sense of the word: it's complex & buggy. Private customers get chart-topping rates but churning of accounts and account names can make the rates more average, so the one you got a few years ago because it was top of the...

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Efficiency of service
Competitiveness of charges/rates
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