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Home > Finance > Banking & Personal Finance > Internet Banks > Alliance & Leicester Online Banking
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11 Reviews

Community Quote

Having opened the account about 18 months ago I have been so frustrated with the online banking. I was used to HSBC allowing me to transfer money between their accounts instantly at any time of... more

User Reviews

for Alliance & Leicester Online Banking

Rating Summary based on 11 reviews

  • 5 Stars
    		2
  • 4 Stars
    		1
  • 3 Stars
    		1
  • 2 Stars
    		2
  • 1 Star
    		5

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  		• 4.0
  		• 2.0
  		• 1.8
  		• 2.6
  		• 1.2
  • 16 of 16 Ciao users found the following review helpful
    Picture of pony111

    pony111

    1 Star Alliance and Leicester? Never ever again! 08/04/2005
    User doesn't recommend the product

    Advantages Advantages Competitive interest rate

    Disadvantages Disadvantages Unfriendly literature, unhelpful staff, website difficult to use

    I was attracted to the Alliance and Leicester's 'Online Saver' account because of the relatively high interest rate offered. Today when I checked, the interest rate is 5.35% which is higher than most of the mainstream competition. I applied for this account online via their website. I find their home page almost assaults the eye; it's as though they want to shout about every link on there and ultimately it's just too much and in my opinion it looks 'cheap'. It didn't take too long to complete the application form and about seven days later the account was set up. To notify me that my new ... more
  • 11 of 12 Ciao users found the following review helpful
    Picture of Kalidonya

    Kalidonya

    1 Star Online Banking...Out of line service 22/02/2001
    User doesn't recommend the product

    Advantages Advantages A hard copy statement can be printed out.

    Disadvantages Disadvantages No identification of who has been paid, or paid you, although this information is provided in the normal monthly statement sent by post.

    I’ve had an Alliance & Leicester Giro A/C, or National Girobank as it was before the sell off, since 1973. When the World Wide Web came along, and brought with it the concept of accessing your Bank Account via a home computer, I thought “Great, soon I’ll be able to go online, switch funds at will quickly between my Current /Savings/ Budget A/Cs Etc, set up or cancel Direct Debits, make extra payments to Credit Cards if required, and generally control my finances easier and faster.” Well that’s what I thought any way! Unfortunately the Online Banking arm of A&L is ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of IwanttoReview

    IwanttoReview

    1 Star A&L so slow 24/03/2010
    User doesn't recommend the product

    Advantages Advantages Lots of branches and generally short queues

    Disadvantages Disadvantages Not a proper bank, they have antiquated processes and systems.

    Having opened the account about 18 months ago I have been so frustrated with the online banking. I was used to HSBC allowing me to transfer money between their accounts instantly at any time of the day or night. Unfortunately A&L does not allow this, it takes days to transfer money between 2 current accounts both with the same bank. Even worse you can't transfer from all current accounts to all savings accounts held with them, you have to transfer from 1 account to the next (wait 3 days or so) and then do the second transfer. The money instantly shows as disappearing from one account but does ... more
  • 16 of 18 Ciao users found the following review helpful
    Picture of Fenwick

    Fenwick

    4 Stars Banking You Can Trust 04/01/2004
    User recommends the product

    Advantages Advantages Efficient service, reliable, good range of services available, easy to use online banking facility

    Disadvantages Disadvantages There's nothing that really comes to mind. Apart from the occasional down-time online, the service is really good

    I have been with Alliance Leicester (formerly Girobank) for some 20 years and have been using their online banking facility for over a year now. Previously, I relied on their telephone banking rather than dealing with a branch but I’m now able to do everything online through the web site, from ordering cheque books to administering Direct Debits. In fact, I’ve not needed to call Customer Services for months, as managing my account online has been really efficient. Their web site is easy to use on the whole but some of the pages can be a little slow to load. On a few occasions ... more
  • 31 of 33 Ciao users found the following review helpful
    5 Stars Quick review of Alliance & Leicester Online Banking by aliceellen1974 06/09/2008
    Have just opened an online savings account with A & L. There website is easy and accesible to use. Security seems to be spot on with plenty of security questions and codes to enter. The information to set up the account was sent by post within a couple of days and the transfer of money was also problem free in setting up. The interest seems to be at the higher end of what is being offered by other banks and building societies and you dont have to pay in on a regular basis if you dont want to, one off payments ... more

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