Santander/Alliance & Leicester are the most incompetent and unresponsive organization I have ever encountered. They are incapable of handling simple processes like change of address, share sales, or transfers between accounts without making a series of basic errors. Communication between our local branch and the various parts of Alliance & Leicester head offices is hit and miss, to say the least.
Their Complaints Procedure and "Customer Service" are a sick joke. I am still waiting after more than six weeks to find out how they managed to "misplace" £40,000 by transferring it from an ISA to an account they had closed (against my express wishes). I am also still waiting for interest due from three months ago.
As GIROBANK it was very good, but each successive takeover has resulted in worsening the level of service. My father, my sister, and I have all terminated our accounts with them, and I would advise anyone thinking of opening an account with A & L (or any other part of Santander) to look elsewhere - anywhere!
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Comments about this review »
TheHairyGodmother 08.10.2009 14:38
Nice review :)
Bollinger28 26.06.2009 08:54
I agree. Abbey are truly horrendous as well. I tried to open a cash isa with them, and they just made it so hard and complicated, I gave up and went elsewhere.
Jun 26th, 2009
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