Alpha Telecom

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Alpha Telecom

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46% positive

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Review of "Alpha Telecom"

published 06/03/2012 | NatalieCallaghan
Member since : 06/03/2012
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro non whatsoever
Cons never get access and customer service is non existant
not helpful
Line Quality
Customer service quality
Customer service waiting times
Tariffs & Charges
Accuracy of Charges

"Alpha Telecom/teleNOT"

I would like to just say that I have had my account with Alpha Telecom since 1996 and have always managed to have a reletively healthy relationship with this company, until a couple of years ago, when the service was deteriorating chronically. This is also a company who would phone me up on a weekly basis to try and encourage me to buy more credit - even though I always had £100 or more in the account! They would not take no for an answer and now the company has gone bust - with £150.00 of mine - still in their filthy little hands! I was reassured that I would have this money back into my account within a 2 week period (even though I told them that I wanted it done immediately!) Before I decided to "close my account" it had not been working properly for weeks and weeks without access. I only managed to speak to someone, but posing as a "new customer". Now, unfortunately, not even that is useful, as none of their numbers are working.
If there is anyone who knows how I can take the legal route of getting this money back, I would be eternally gratefull.
Kind regards,
Natalie Callaghan

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Product Information : Alpha Telecom

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Listed on Ciao since: 01/07/2000