NatalieCa... 1

NatalieCallaghan

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Member since:06.03.2012

Reviews:1

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Alpha Telecom/teleNOT

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06.03.2012

Advantages:
non whatsoever

Disadvantages:
never get access and customer service is non existant

Recommendable No:

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesVery long

Accuracy of ChargesVery poor

2 Ciao members have rated this review on average: not helpful See ratings
not helpful by (100%):
  1. Alyson29
  2. angelboouk123

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I would like to just say that I have had my account with Alpha Telecom since 1996 and have always managed to have a reletively healthy relationship with this company, until a couple of years ago, when the service was deteriorating chronically. This is also a company who would phone me up on a weekly basis to try and encourage me to buy more credit - even though I always had £100 or more in the account! They would not take no for an answer and now the company has gone bust - with £150.00 of mine - still in their filthy little hands! I was reassured that I would have this money back into my account within a 2 week period (even though I told them that I wanted it done immediately!) Before I decided to "close my account" it had not been working properly for weeks and weeks without access. I only managed to speak to someone, but posing as a "new customer". Now, unfortunately, not even that is useful, as none of their numbers are working.
If there is anyone who knows how I can take the legal route of getting this money back, I would be eternally gratefull.
Kind regards,
Natalie Callaghan

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This review of Alpha Telecom has been rated:

"not helpful" by (100%):

  1. Alyson29
  2. angelboouk123

The overall rating of a review is different from a simple average of all individual ratings.



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