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I have been an advocate of online shopping since it first began. Amazon has, for me, been at the forefront of the boom for online shopping. The first "one stop" shop - started with books, but now you could, if you felt like it, kit out your whole house, garden and car with Amazon alone.
In the past I've had issues with something not being delivered. One email to Amazon "not a problem sir, we'll send out a replacement straight away. As you've already been waiting we'll even upgrade the delivery to first class". I think the first test of a service is when you have a problem. Amazon always come up trumps for me when I (rarely) do.
I'd recommend Amazon to anyone - simple interface, great prices and above all else great service.