Amtrak

Advantages: Absolutely None
Disadvantages: Their Customer Service is Appalling if you can get through!!

...In their own words, Amtrak is a dynamic and innovative express parcel carrier supplying quality-driven overnight delivery and collection solutions throughout the UK and abroad. In my words and based on experience, Amtrak are an extremely rude and unhelpful company who like to make the delivery of your parcel the most difficult and unpleasant experience of your life. Their Telephone Service ---------------------------------- Amtrak have a wonderful ...
...surly and unhelpful member of Amtrak staff? well it all comes down to my dear old mum and her love of documentaries . . . The Customer Services -------------------------------- Now my mum saw on the TV that if you continuously press a number on your telephone it will cut through the automated service and put you through to an operator. Now I live in the Cambridgeshire area, and the gentleman who answered the phone was from the Peterborough branch. ... Read review

Advantages: Absolutely None at all
Disadvantages: No service offered at all except of robbing me of £6

...video of cowboy companies then AMTRAK is a safe bet - and should be quite amusing in the making. Ive "used" them twice via DABS who insist on using this pathetically incompetent company. If id have remembered it was AMTRAK the second time id have avoided them like the plague. Both times was an excruciating expericence, and wasted several hours of my time on their infuriating answer machine service (which is more of a hinderance than a service). Im ...
...there has since died of a tragic case of chronic incompetence. To add insult to injury they actually didnt even deliver the parcel...which i paid £6 for. They say they cant find my address but i live in the city in a well known area, on a well known street - truth be told, they couldnt be bothered to deliver it. They basically just wait for you to get so brassed off waiting for your parcel that in the end you go to the depot and pick it up for yourself. ... Read review

Advantages: None to note
Disadvantages: Poor Service is an understatement

Utterly poor service, i could not believe the time it took them in order to deliver my parcels. I have now changed my parcel delivery company that I use to something that i had recommended from a friend. They charge cheaper rates and get here twice as fast. One of my pacakges turned up wet. and i dont just mean wet i mean soaked through. I had to take it to a 'local depot' in order for them to take a look at it and refund my item. As it was obviously ... Read review

Advantages: None
Disadvantages: Customer service

...to ask me to call Amtrak to tell them to hold on to the parcel (rather than returning to the sender in line with their policy) and we would try to collect during the week. Incidentally, our "local" depot doesn't open till 8.30 am which isn't exactly early, given you may want to collect before work. At least Royal Mail are open from 6am! Anyway, needless to say I called Amtrak at 11.20 am, aware that they officially closed at noon. At noon I was ...
...and the Territory Manager. However, I doubt they will ever contact me and it seems to me their 0870 number is a money-making scam. Conclusion - we will certainly be more careful about finding out which delivery firms companies use and will steer clear of Amtrak in future. ... Read review

Advantages: sitting in doors all day watching daytime tv ermmm make that a few days
Disadvantages: poor service, a constant headache, and annoying customer services phoneline

...company who happened to use Amtrak as their parcel delivery service (only found this out when i had to go searching where my parcel has got too) First Day: The day started of well i was loking forward to recieving my new piece of kit. I waited and waited and waited........ I phoned up the company i had placed the order with who gave me Amtrak's Delivery Helpline then my day got worse! When you call it you get four options 1- Redelivery:to listen ...
...speak to a human at Amtrak and guess where i found out how to speak to one here on ciao. The way to get a Human: Ok heres how to get a human response which is not stated when you call just wait a few times for the robotic woman to say the four options and finally you will get to be passed to an advisor. I spoke with the advisor telling her my problems and concern she didnt apologise she just told me that it will arrive around midday. So there ... Read review

Advantages: None
Disadvantages: Can't contact them

...I arranged collection of a gas fire I'd won on ebay through these people. It was collected by Amtrak on the second attempt in December 2004. On the first occasion the Amtrak driver had apparently refused to pick it up because the individual named on his paperwork had popped out for a few minutes. The item was last heard of a couple of days after collection, when it disappeared into a blck hole somewhere en route. I repeatedly tried to get through to Postvan and have emailed them on a number of occasions, with no reply. It took me over 2 hours of trying, and when I finally got through on the phone I just got referred to Amtrak's complaints dept. Now, some 11 weeks after the consignment went missing I'm still waiting for a response to my compensation claim with Amtrak, and have received no responses at all to emails sent to Postvan... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: Value for Money, Speed of Delivery
Disadvantages: Hard to get through to

...I have used this company on several occasions and have alawys found them very good on both price and service. They use different carriers to pick up the parcels and I have had both DHL and Amtrak collect from me. I know others have had problems however I have seen a lot of good comments about this service, I have to speak as I find and I have always found them very good. The only thing is they are hard to get through to, however this may just be because they are busy. I would recommend them for both domestic and International parcels. I had a International parcel which I sent with them to the USA and it was there within a day much to the delight of my customer.... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: Extremly good prices
Disadvantages: Cannot specify a time slot

...I went with postvan.com for my delivery and was charged just over £18 for an item which weighed around 32kgs in weight, I had a maxium of 35kg allowed. I ordered the Express Parcel Heavy service and this service is next day delivery service. My item was coming from Glasgow all the way to London. Compared to other companies Postvan.com are very good value for money.Postvan.com are also brokers and broker the jobs out to different courier companies such as Nightspeed, Amtrak and DHL. Unlike some other companies postvan.com do not offer time slots, if pushed they may tell you when to expect your delivery or collection though. I was told that my item would be picked up very close to 1pm and it was picked up at 1.50pm so they were pretty spot on. Some drawbacks, they didn't come on the day specified but did come the next day and went... Read review

Ciao members have rated this review on average helpful