Argos Additions Catalogue

...services stink.

Argos Additions has been around now just over a year. It is the fashion shop along side Argos which do all the DIY, electrical, games, toys etc.

It is a catalogue which stocks reams of fashion for ladies, men and children, all at great prices. I am afraid I am really only going to comment on the women’s section as I do have knowledge of the men’s and children’s as I don’t buy clothes for my man and I ...
...Argos Additions does not have a commission or cash back scheme but the service is spot on. To me service is every thing. With out that then I tend to steer clear. I have found the service with Argos Additions the best in the world. I have only ever had to contact them twice and both times they have answered the phone quickly, politely and have dealt with my query then and there.

With the other catalogues I have used. I often find ... more

Since I wrote this review I have had a change of heart. I have had nothing but problems with them and they never sort it out. I have to keep phoning them and sending them e-mails and when they do respond they still get it wrong or don't rectify the problem.

A poor lady in a store this morning got a right mouthfull from me. I am normally calm and don't let things get to me. But I have never had a smooth service with them since I wrote this and it is getting beyond a joke now.

The sorts of problems I have had are charging me for items I did not order, sending my items to the wrong store for collection, not refunding me for returned items even though it has already been authorised and having the cheek to charge me again for a returned item.

I have had to keep a close eye on my statements just to make sure.

I checked my statement this month and she has only refunded me £66.95 and not £76.95 as we agreed on the phone so I have to yet make another call or send an e-mail to tell them to sort it out.

I am sick and tired of contacting them to sort out their mess. It is a joke.

They have got so bad that I am not even going to shop with them. Life is stressful enough without being taken for a ride and having to pay money to a company you don't even owe and instead having to pay them more for their mistakes.

They might be cheaper but the service stinks.

I'd be aware now of buying from them because you maight not have the time to closely follow through your statements and you maybe paying them more for your goods than you should be. Also you may have them delivered to an incorrect store. This has happened to 3 of my orders now.

The services stink.

Argos Additions has been around now just over a year. It is the fashion shop along side Argos which do all the DIY, electrical, games, toys etc.

It is a catalogue which stocks reams of fashion for ladies, men and children, all at great prices. I am afraid I am really only going to comment on the women’s section as I do have knowledge of the men’s and children’s as I don’t buy clothes for my man and I don’t have children.

Unlike all other catalogues Argos Additions does not have a commission or cash back scheme but the service is spot on. To me service is every thing. With out that then I tend to steer clear. I have found the service with Argos Additions the best in the world. I have only ever had to contact them twice and both times they have answered the phone quickly, politely and have dealt with my query then and there.

With the other catalogues I have used. I often find I have to wait quite a while for my goods to be delivered. I find the couriers rude and leaving my goods outside my door, clearly and easily so someone can pinch it and generally just not too keen on the service from them. I am a member with Kay’s, Freeman’s, Littlewoods Extra and Great Universal. All these catalogues stock similar items, apart from Freeman and charge double the price for their clothing. Well that’s probably a bit of an exaggeration there, but they charge more and I am not prepared to give more of my hard earned cash to some business when I can get exactly the same item somewhere else for about 5 pounds less.

Argos Additions is great because you have a choice of delivery addresses. You can have it delivered to your home or an alternative address for £2.95 or your local Argos store for free.

You also have a wide choice of payment methods. You can pay by any major credit or debit card, including solo and electron, by your Argos store card and if you spend over £195, which I often do in one go as I tend to order in bulk, you get 6 months interest free or you can put it on your Additions direct account and it is all interest free for 3 months. The choice is yours.

You are also able to view your account on line and track your orders on their website, which is great if you are waiting for something. They send you an e-mail to confirm your order and also to advise you of the delivery date. You can check statements and make payments too. It is all available to you 24/7.

The customer services line is great too. It is a 24 hour line and you never have to wait that long to speak to someone. As I have found everything ok I have rarely had the need to call them. I have called them twice in a year and each time they have been quick, efficient and know what they are talking about. They get top marks in my view.

They do pages and pages of fashions from the following: - jumpers, cardigans, skirts, tops, jeans, trousers, dresses, t shirts, night wear, swim wear and lingerie. You are certainly not spoilt for choice. There is so much to choose from I find it hard to resist.

They stock in sizes 8-18 mostly but also in some styles of items go up to a 26, so really there is something for everyone. They also do a petit and tall range and a maternity range.

I find their prices are extremely reasonable the quality of the clothes to be just as good as any other retailer.

Since being a member of Argos Additions I have purchased so many clothes from them. My wardrobe is overflowing. They stock such a choice that it is hard for me to order a small amount. Often when I flick through a catalogue I see things I like and think would look good on me so I check the size. More often than not they are in my size and I order them.

I will give some examples I have recently purchased a black v neck cardigan £10, pack of 2 cropped trousers £17, pack of three halter neck tops £12, gypsy top £7, cropped printed trousers £12, pack of two tops £12.

Most of their stock ranges from about £7 - £25. I have only purchased items with in this price range and the most expensive at £25 was a black evening dress. So it really shows that their prices are great.

Ever heard the saying cheapest is not always the best? Well I disagree with that. All the clothes I purchased, apart from 1 item have worn well and washed well. They have all kept their colour and shape over time and I often get through 1 out fit a day, especially tops.

There is only one item I had a problem with and this was really easy to sort out as their customer services were great.
I purchased a black duffle cardigan at £17 and when I came to do my laundry I put it in the machine and washed it. When the load had finished I went to take it out and it had got ripped in the wash. I wore in nearly everyday and was rather disappointed.

I decided to purchase another one and I followed all the instructions on the label and it was fine to go in the machine so I put it in again. I had thrown away the dispatch note as I knew I was keeping the item and blow me there was a hole in it again when the wash had finished. I was worrying that there was nothing I could do and it was going to be hassle trying to contact them.

When I called them I chose the relevant option and was told all operators are busy and they estimate I will be in a queue for 6 minutes. This was not the case. I got through in about 2 minutes, which was great. I hate hanging on the line to speak to someone.
I asked the operator if I could return it due to the problem. I explained that I didn't have my dispatch note anymore and she said it shouldn't be a problem and would pass me through to one of her colleagues who could assist me. When she answered the phone she used my name and said her name too. And the previous operator also used my name and told me hers. The second lady also told me her team number and said if I had any problems I could call her. She was really nice. She said it wasn't a problem and would get a dispatch note sent out to me and a returns form and I just need to put a covering letter in with it and I will get my refund.

All round I have been extremely satisfied with them and in the future I am only going to use them. Kays and Great Universal stock some of the same Items and charge twice as much. Even though you get cash back with those companies it is still not worth it in my opinion. Service beats them all. And you have all those other extras like choice of delivery address, payment methods and 24 hour access to your orders.

Well thanks for the read and I recommend this catalogue to every one of all ages and sizes and styles. They stock everything and it is cheap.

Take care now and happy shopping.

Chantal
 

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