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blueboy06

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Asda home delivery need new Vans!!!!

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01.04.2010

Advantages:
Supposedly convenient

Disadvantages:
Poor service

Recommendable Yes:

3 Ciao members have rated this review on average: helpful See ratings
exceptional by (20%):
  1. Mysticmel8610
helpful by (80%):
  1. euphie
  2. ellesaddict
  3. TheHairyGodmother
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I have ordered from ASDA online grocery service on a number of occasions now but am getting really annoyed that the delivery is almost always late with the same excuse (The van has broken down)!!! This has happened on five of my last seven orders so enough is enough. And to make matters worse on one of my orders, where I asked for a bottle of brandy, the item was unavailable and no substitute was available!! No brandy in the alcohol section of a megastore!!?? Ifind that hard to believe. I have recently changed to Tesco who now offer a similar substitution policy to ASDA whereby they will provide a price match on a like for like substitution that until recently they never offered.

ASDA customer services are always polite and as helpful as they can be with refunded delivery charges in some cases. The problem of the sub standard vehicles is a complete fantasy as one of their own delivery guys told me that the problem lies, not with the vans, but with the store managers and admin staff who, due to high volumes of orders, overload the vans with more jobs that couldn't possibly be delivered on time.

All I am saying is be cautious and mindful of this when ordering from ASDA and if this happens to you make sure that you contact them to have your delivery charge refunded.

I hope this helps
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Comments about this review »

ellesaddict 08.02.2012 18:21

Our orders usually come as late as possible! I have found tesco service is just as bad as asda!

Andyoz 05.04.2010 02:14

Hi not a bad review, I would have liked some more info though. Not sure how it got an E?

Mysticmel8610 01.04.2010 02:46

I think I'll be sticking with Tesco or Sainsburys! Thanks for the advice.

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Review Ratings »

This review of Asda has been rated:

"exceptional" by (20%):

  1. Mysticmel8610

"helpful" by (80%):

  1. euphie
  2. ellesaddict
  3. TheHairyGodmother

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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