Letter to Audi Head of UK: Jeremy Hicks, Audi Customer case reference number: 73255. I would strongly advise anyone from using Audi Finchley, their service must be the worst customer service I have ever received, I will keep this post updated to inform readers if the matter was resolved or ... Read review
Advantages: NONE - KEEP AWAY Disadvantages: Poor Customer service - they cause damage to your vehicle and do not care
Letter to Audi Head of UK: Jeremy Hicks, Audi Customer case reference number: 73255. I would strongly advise anyone from using Audi Finchley, their service must be the worst customer service I have ever received, I will keep this post updated to inform readers if the matter was resolved or if I ended up taking legal action. As a furhter note to anyone getting their Audi serviced or repaired by an authorised dealer you should note that Audi Finchley ... ...own Watford Audi, Hatfield Audi and Whetstone Audi - so I would advise anyone who expects Audi customer service to keep well away from these dealerships.
I need to bring to your attention a lack of service which I have received from Audi Finchley Road.
On 15 June 2007 I purchased an Audi Q7 and immediately upon taking delivery of the vehicle I noticed the tailgate would not close using the automatic boot closure system. ... more
Letter to Audi Head of UK: Jeremy Hicks, Audi Customer case reference number: 73255. I would strongly advise anyone from using Audi Finchley, their service must be the worst customer service I have ever received, I will keep this post updated to inform readers if the matter was resolved or if I ended up taking legal action. As a furhter note to anyone getting their Audi serviced or repaired by an authorised dealer you should note that Audi Finchley Road is owned by Spire Automotive Ltd and they also own Watford Audi, Hatfield Audi and Whetstone Audi - so I would advise anyone who expects Audi customer service to keep well away from these dealerships.
I need to bring to your attention a lack of service which I have received from Audi Finchley Road.
On 15 June 2007 I purchased an Audi Q7 and immediately upon taking delivery of the vehicle I noticed the tailgate would not close using the automatic boot closure system. I reported this to the supplying dealer, Audi Lincoln, who arranged to collect the vehicle and have it repaired.
The repairs were completed by Audi Lincoln however the fault was still present and upon first use the tailgate would still not close automatically. I reported this to Audi Lincoln and they advised me to take it to my local Audi centre being Finchley road.
The vehicle was booked in for the remedial work in mid-august and the vehicle was returned to me after a period of 3 days. However, on picking up the vehicle, I realised that the same fault was present and the following damage had been caused to the vehicle:
(1) Roof lining had been damaged and had a substantial amount of dirt on it; (2) Both airbag protection signs were hanging from the rear pillars; (3) The rear pillars had screwdriver marks on them where the airbag badges were hanging out; and (4) The protector covers on the hinges of the door were not fitted back to the vehicle and were left on the boot floor.
All these faults were reported to the service advisor, Rafiq, over the phone immediately. Furthermore, at the request of Rafiq, the vehicle was taken for inspection to the dealership by me the following day to be inspected by Audi Finchley.
The Q7 technician, Jerome, came to view the vehicle. He checked the vehicle and advised me that the fault was still present and he clearly stated that when their technicians were checking the motors in the roof they had obviously damaged and dirtied the roof lining and rear pillars and must have forgotten to replace the rear boot door hinge covers. I asked why the trim had not been attached and he could not say why that was but he did state that this was unacceptable service I had received from the dealer and that I should rebook the vehicle for the remedial work which now included fixing the damage mentioned above.
The vehicle was once again booked for the rectification work, with some additional remedial work that was required due to an issue with the steering wheel. I was advised the work had been completed and I duly went to collect my vehicle. I checked the work while I was with the dealer and the tailgate would still not operate. The damage mentioned above had not been rectified either and they had not fixed the issue with the steering wheel. Rafiq was lost for words and again called out Jerome. They attempted to fix the vehicle whilst I was waiting but, unsurprisingly, they were unable to correct this fault. I should highlight that they had not attempted to put right the damage described above and at this time claimed they had forgotten to carryout this additional rectification work.
I rebooked the vehicle in again and this time I spoke with Paul Mills, the Service Manager, who assured me that they would fix these issues and they would need further assistance from the Audi technical department. I waited another month as Paul Mills informed me that he could not get a positive response from the Audi technical department in relation to finding a solution for the automatic boot closure system. Finally, in November, I was informed that a software fix was now available. The vehicle was with the dealer for approximately one month and I was informed that all the faults on the vehicle had been fixed. The vehicle was delivered to me as the dealer wanted his courtesy vehicle back immediately. The vehicle was dropped of by a Toyota Jemca representative.
Upon testing the boot closure system, to my surprise, I once again found that the automated boot closure system was not working and I reported this to Rafiq. Furthermore, there was a stone chip / paint missing on the front bumper and this was also reported this to Rafiq and Paul Mills. At this time I informed the dealer that I was not able to take the vehicle to them as I was travelling abroad for ten days. I should also point out that the damage caused by the dealership mentioned above had not been fixed.
On my return, I was told by Justin Howard, head of business, very clearly that all the alleged damaged I had reported to them not been caused by them and if I wished to pursue this matter further I would need to take legal action against the dealership. As you may sympathise, I was shocked by his comments on the basis that I have had the vehicle for over 7 months and it has had a fault from the start which prevents the boot lid from being closed using the automatic boot closure system and I would also like to point out that due to the tension of the motors it is very difficult (impossible in the case of my wife) to close the boot lid manually. Furthermore, this saga has resulted in substantial damage to my vehicle and to resolve all these issues the dealer is now suggesting I take them to court having failed to resolve these issue amicably.
I am writing to you to inform you that I have purchased a £40k vehicle in good faith from an Audi Dealer. I would like to ask you or not you think I deserve a certain level of respect and customer service from your Audi Dealer network when I require service?
All I ask is that the issues with my vehicle be resolved. I read in the national press that Audi UK have won a recent award for the most improved customer service and I find this to be a great achievement and I genuinely hope that this service can be extended to myself.
I have also been communicating with Anthony (x63375) on the Audi customer services team and even he has been unable to get in touch with Paul Mills or Justin Howard for days and, in fact, he rang me to tell me that they do not return his calls. I have found that the Audi customer services department has not been helpful to me and they have stated that they are unable to assist me further with the issues I am having with the vehicle and the dealer. The case was escalated to Michelle Parmar without any positive outcome.
I do not wish to go down the legal route as it will be a costly and time consuming exercise for all parties concerned however from the lack of resolve I have received from the dealer network I seem to have exhausted all possibilities and pursuing the legal route seems to be my only option but I do hope it does not come to this and a solution can be found presumably by your intervention.
As the vehicle has effectively been unusable in terms of carrying any load, I would request you to reply to me within 7 days before I commence legal action against Audi Finchley Road. Finally, I would like to inform you that Auto Express Watchdog department has been sent all correspondence in relation to this case and they are the ones that suggested we write to you before taking legal action.
Advantages: Good reliable performance cars that look smart Disadvantages: Terrible after sales service
...bought a used P Reg Audi A4 as I drive alot for business reasons. I wanted something reliable, comfortable and easy to drive with a bit of 'Umpff' as well. Buying from a dealership gave me peace of mind about the condition of the car and meant I received 12 months warranty.
I'm not sure whether the problems I have experienced are due to the fact that I am a youngish female buying a car privately. It might have been a different story if I was buying ... ...to my experience of Derby Audi dealership:
The sales staff were helpful and the test drive convinced me that this car would live up to my expectations. It has been excellent with just a few problems not uncommon for a 7 year old car, i.e replacement bulbs, battery and tyres.
I'm not going to go on about the sales side of Audi dealerships as generally you get treated pretty well when you're about to hand over a load of dosh.
However I would like ...
bball 07.05.2003
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Ciao members have rated this review on average: very helpful Review of Audi
Advantages: None Disadvantages: Poor customer service
I booked my Audi 80 Diesel in for a 120,000 mile service. I checked the book which detailed that every 60,000 miles the cam belt should be changed. The wording of the manuel lead me to believe that this was included in the 60,000 service.
I was quoted £250 for the service.
On picking the car up I was asked whether the cam belt had ever been changed and would I like it to be done. I said that I had been lead to believe that was included in the price. ... ...I decided to call Audi customer service to find out their policy regarding servicing and cam belts.
Customer services had no idea what was contained in the manual and said she would ask the garage what they do. The garage said that they could not remember each individual case.
To me I thought customer services should know Audi's policy, and it would make sense to ask before a service what work should be done not after the event.
All in all it ...
Marching 14.09.2000
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Ciao members have rated this review on average: helpful Review of Audi
Advantages: Quality of Service, excellent showroom and range Disadvantages: None apparent so far
...so having always fancied an Audi I called into Smith Knight Fay in Stockport.
From my initial visit I couldn't fault the quality of service I received from them. The salesman, Neil Holland if you ever have cause to visit, was excellent. From discussing the full range of A4's, arranging test drives of a number of cars to assisting with my final selection, my enquiry was dealt with in a friendly, professional manner. His advice even extended to the ... ...that would maximise the resale value of the car.
After finally settling on an A4 1.8T, I was regularly updated on the status of my order until a delivery date was obtained and I finally collected the car, which included a full introduction to the vehicle and inspection, which missed the fact that the windscreen wipers were fitted improperly, which was rectified on the spot.
After care has been excellent, the car has just been in for it's 18,000m ...
Niknak 24.04.2002
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Ciao members have rated this review on average: helpful Review of Audi
Advantages: Good communication, Polite friendly staff, Exceelent car Disadvantages: Slightly small outdated showroom, customer parking terrible
...my eyes set on an audi a3, i had been looking round for a while and when i say this one just around the corner from where i lived i knew i was in luck.
It was a Dolphin Grey Audi A3 1.8T Sport on an 03 plate so the last of the old shape A3's that were made, it had 30k on the clock but looked mint, it had half leather seats, White dials, Six cd player, 17" alloys, a lovely looking car, i knew i wanted it. After six months of owning it i am still ... ...had my car booked in for a couple of little warranty jobs, just cup holder broken and then cd player had jammed, but these were shortly rectified on a visit to the dealer, they even washed and valeted the car when i came to pick it up i was well suprised, an excellent job and the car looked new again, freshly washed.
The salesman who sold me the car was a top bloke, explained everything to me that i needed to know and treated me like a valued customer, ...
Trevorb33 12.10.2005
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Ciao members have rated this review on average: helpful Review of Audi
Advantages: Good Brand Coverage and price Disadvantages: not all cars can be viewed
...the Manchester based VW and Audi dealer has just gone live on the internet with a very impressive site. As dealers go, from my experience with Smith Knight Fay it is big enough to matter, but small enough to care. From small beginnings it has grown to now encompass 4 VW Retail dealerships,2 VW Commercials Dealerships (vans etc), 2 Audi dealerships (including I believe Audi's biggest European Dealership at Brinksway in Stockport), Knightsbridge Mazda ... ...Stockport Lexus !! Now the company has launched a website that looks pretty impressive to me. Used cars can be viewed on screen from 3 angles, morphing between the views (though not all cars are available for viewing). Stock appears to be regularly updated and prices appear to be keen. There is a ring-back facility on the site where you can click the button and get someone to ring you back with details or for a chat (not social). As someone who has ...
IainCMartin 11.03.2001
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Ciao members have rated this review on average: helpful Review of Audi
The vast majority of A4s are sold with quattro. Quattro A4s with 4 cyl and automatic transmission feel slightly underpowered. Manual-transmission quattro 1.8Ts are lively enough, while manual-transmission V6 quattros are satisfyingly quick. Lighter front-drive models feel spry with any transmission, though CVT versions are lazy from a stop. Test 1.8T CVT sedan did 8.6 sec 0-60 mph; test V6 CVT Cabriolet did 7.8. Seamless CVT acts much like conventional automatic, but requires use of manual mode for best performance. Manual transmissions controlled by precise shifters. S4's V8 strong at all speeds; test sedan did 5.6 sec 0-60.
Averages for manual-transmission test models: 1.8T sedan, 24.8 mpg; 1.8T Avant, 21.5; V6 quattro sedans,18.3-21; S4 sedan, 15.6; S4 Avant, 15.9; S4 Cabriolet, 14.1. Audi says CVT is 10 percent more fuel efficient ...
adamclayton101 26.01.2005
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Ciao members have rated this review on average: helpful Review of Audi A4 1.9 TDI
Advantages: Fast, sporty but subtle, great handling Disadvantages: Fuel economy, lots of abused cars out there
I own a 2002 S3 225bhp. In a few words - fast, good mid range torque, sporty look without having the boy racer look. It's a classy car which is quicker than most on the road.
The only down points, and this is being picky is the fuel economy, noticeable turbo lag (especially when more than 2 people in the car) and the high service costs if you take it to audi. I take it to a vw-audi specialist though and they're fine.
Prices are good now and i would recommend a fully loaded one - at least try for cruise and bose. I have sat nav too which is worth it.
I don't have chrome mirrors and wouldn't at the price quoted for the originals - plus slightly tacky looking as there are a number of fake S3s out there with the cheap plastic chrome looking mirrors.
Also I would prefer full leathers as the suedes get a bit worn on the drivers ...
bergkamp81 06.09.2008
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Ciao members have rated this review on average: helpful Review of Audi S3
Advantages: Build quality Disadvantages: Still looking, maybe price!
haggle hard. OTR price for my car with the options was nearly £22k. I haggled down £3.5k over a week by standing firm on my monthly payment and final payment after 36 months. Look for demos with low mileage, mine had 1800 on the clock. Also Audi dealers are willing to part with demos before the 13 week period the should keep them. They simply hold the registration till the 13 weeks are up. Find the demo you want and be brave! Good buying! ...
Lockey29 09.09.2003 (18.09.2003)
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Ciao members have rated this review on average: helpful Review of Audi A3 1.9 TDI
