A year ago I purchased a A4 TDI Avant from John Fox Audi in Nottingham (now part of Synter) with a FSH and extended warranty for 1 year. At the time of purchase the car had covered 67,000 miles. Two weeks ago the car developed a gearbox fault with was related to the gearboxs ECU unit and input shaft. The dealer Sytner Audi in Slough said no problem - warranty will cover. It now transpires that the gearbox oil was not changed at 40 - 42,000 miles or rather there is no record of it being changed.
Audi's warranty department claim its the dealer fault, Sytner Slough say its Nottingham's fault and the Warranty departments. Audi Customer Service Department claim it is Nottingham's fault. Nottingham claim it is Peterborough's fault for not having any records, and yes I'm sat in the middle wondering what the heck is going.
Apparently I now need to agree a goodwill gesture with Audi on the £3,500 bill.
Customer Service does not exist in this organisation. What does exist is layers of teflon and passing the buck.
I will keep you updated but please let me know if I have a leg to stand on
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Hi there, I have rated this somewhat helpful, as at present there is no resolution to your situation. If you do manage to solve the issue, plesae update and let me know and I will review. My husband has had a few problems with his car (not like yours), he mentioned that you should speak to Trading Standards, and then if you are still going no where, you may want to think about getting some legal help on board. Also, regarding the goodwill gesture, try not to get into this unless it is NOT going to cost you a penny. After all you know that the problem does not sit with you. Good luck and keep me posted.
Advantages: Follett Motors Ltd :Good value reliable alternative to Audi Main Dealer ;(St Albans)Herts and North London Disadvantages: Do not supply a courtesy car
AlaisterMackenzie 30.10.2004 (30.10.2004)
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Jun 24th, 2008
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