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MONEY DEDUCTED WITHOUT CONSENT AND £50 MORE EXPENSIVE

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1 Feb 21st, 2009 

5 Ciao members have rated this review on average: helpful

Advantages:
Cheap at the onset, but not for long

Disadvantages:
Renewal policy, cancellation policy and charges, deducting money off expired cards

Recommendable No:

candice99

candice99

About me:

Member since:21.02.2009

Reviews:1

The policy was automaticlly renewed without my knowledge. As soon as I received the notification I went online and found the SAME company quote me for the same insurance for £43.00 less. I called immediately to question this and was told there are web discounts. I asked if I could cancel and take out the web insurance with the SAME COMPANY. They stated I could but would be charged a £20.00 cancellation fee. I tried to explain that I was actually going to remain a customer, just change the policy and for the sake of £20.00 they may lose a client for life. They didn't see it this way and charged £20.00 regardless, needless to say I have switched. It gets better, they deducted the money off a new card that is inactive and never been used (they claim the bank gave them the details) - apparently this is common practice! We have taken this up with Barclays, but the matter is pending and we are still out of pocket. Barclays claim that it was pin verified, we only discovered the payment after it was taken and we have NEVER had a pin for this card. 

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