User reviews

Filter by
Review type
  • standard reviews (49)
Product rating
  • (39)
  • (8)
  • (2)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Excellent

ProVery competitively priced, helpful staff, quick re...

ConsNone

Having reduced my insurance cover to third party to enable me to get my son insured at an affordable price, I found myself with a cracked windscreen and no windscreen cover. The company who I would have used (had I got cover) quoted me £395.99 for a replacement screen. A bit of net surfing and a...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

“Really good service”

published 01/10/2014

Prodid exactly what they said they would do!

Consnone

I was put in touch with this company by my insurer. They dealt with my call straightaway on a Saturday and a very helpful and polite man booked me in. I received several text messages to confirm the appointment and also had a contact number in case I needed to change. They arrived on the day at...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

Prospeed, professonal service, workmanship, approacha...

Consnothing

My vehicle had a pretty serveor chip in the windscreen, I was directed to autowindscreens by my insurance company. One quick phonecall, and an autowindscreens engineer came out to my place of work the next day.He assessed the chip and it was decided there and then that it would require a...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Not for me

“Be Careful”

published 05/03/2011

ProNONE

ConsEverything

It took 5 different days to get my windscreen fixed,wrong glass,no trim,glass smashed,also did not turn up and did;nt ring,these were some of the reasons it took to get my car fixed,when I told them I would claim for lost earnings they promptly sent out to me a document saying they were not...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Not for me

“Terrible Service”

published 18/07/2013

ProNone

ConsEverything

Auto Windscreens. Avoid. My time window was 1pm-5pm. That blew the afternoon. I called at 5pm. I called at 6pm. I called at 7pm. Now the window is 9-9.30pm. That's the evening shot too. I've lost income in excess of the cost of the replacement because I had to take the afternoon off and I've...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

“Superb and fast service”

published 08/07/2014

ProThe service was quick and to a high standard.

ConsNone

Steven Creaser 08/07/14 I phoned up on the Sunday morning regarding damaged windows on my car and by 7.30pm they had arrived to replace them. The man came all the way from Leeds and even missed having his tea to ensure my car was fixed and left secure. He did a first rate job. 10 out of 10 all...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Super

“Good, friendly service”

published 21/08/2014

Proprompt, friendly, professional service

Conshad no choice in company, had to pay an excess (no...

Firstly, I must say that I only gave 4 stars purely due to the fact that we HAD to use Auto Windscreens with our insurers... AND had to pay an excess charge, but this is the insurers fault, not Auto Windscreens. The number we had to ring from our insurers website took us straight through to auto...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

“Excellent Service”

published 09/06/2015

ProEfficient, Knowledgable, Great Customer Service

ConsNone

It was on Sunday that I noticed the chipped windscreen as a stone had been kicked up from the vehicle ahead of me causing a small chip; with several small cracks appearing out of the chip. First thing Monday, I checked my policy with Dial Direct and called Auto Windscreens who were unable to see...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

Proprompt, knowledgable engineers, good communication...

Consuse none original part, but seemingly good oem sta...

If your like me, you like your car abit "too much". The thought of anyone having to work on it other than yourself fills you with a small amount of worry. Well, the Auto Windscreens engineer was very knowledgable and set me at rest very quicky. I informed him that I'd had my windscreen replaced...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

“Absolutely fantastic !”

published 20/12/2012

ProQuick, good price , great customer arrive, highly ...

Cons---------noting--------

These guys were fantastic from start to finish and couldnt have dine any better.Very patient getting hold of me and contacting me when suitable (I had screaming children at one point and so phoned m e back following evening). Kept me up to date and adjusted appointment time to suit me (slot was...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Super

ProGood service, kept fully informed throughout, good...

ConsNearly 2 weeks to wait before work carried out

When I informed my insurance company about my cracked windscreen I was quickly put through to Auto Windscreens. I was treated with courtesy but was slightly dismayed that they weren't able to fit a new one for almost 2 weeks. However, as the crack was well out of the line of sight I accepted. I...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

Prospeedy, flexible, happy, accommodating, profession...

Consnone

These guys are epic - they came to me to replace my glass on the 24th December, were very helpful throughout and keep in regular touch with me to confirm appointments before hand, remind me of appointments they day they were due, and follow up emails/texts came at every step of the way which...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Excellent

ProThey make the whole process very easy

ConsNone

I unfortunately had a chip in the windscreen of my lovely new mini countryman which needed to be repaired. I contacted my insurance who companys glass line and was put through to the very efficient Autowindscreens. We agreed a time and date when they would come to my workplace. Very bad weather...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Super

ProQuick a good communication to ensure correct winds...

ConsAppear not to use original parts and finish could ...

Car fitted with head up display on the windscreen along with other individual features incorporated into the windscreen. Very impressed with Auto Windscreen effort and communication direct with myself to ensure they supplied and fitted the correct windscreen. Very quick response and came when...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Super

ProThey will come to fit a screen at a place of your ...

Consnone

My car needed a replacement screen, and I was directed to Auto Windscreens directly by my insurance company call centre. There was one false start as they did not correctly identify the screen type from the model/year of the car (admitedly it was built exactly at the time of a change, and I did...

> Read review

Speed Of Response
Cost
Level Of Cover
Customer Service

Did you find this review helpful? Yes 0

Product Information : Auto Windscreens

Manufacturer's product description

Ciao

Listed on Ciao since: 29/05/2009