I have been a member of this rather less well known breakdown organisation for almost five years now.
I had been a member of both the AA and RAC before, and although I had found the service they offered very good, their cover is very expensive. After having recieved a flyer in the post from Autonational Rescue offering 15 months cover for the price of 12, with the same cover I had with the AA but at a cheaper price I decided to give it a go (even though I had never heard of them before. I have not looked back.
I first called them out in the middle of London at night when my car keys wouldn't turn in the ignition to start the car. They arrived within half an hour and managed to temporarily sort the problem, but recommended I take the car to the local Ford dealer to get the problem sorted. (I ended up having to have a new ignition lock).
The second time I called them out, when my car gave up the ghost half way up a steep hill (acting as if it had run out of petrol but I knew it couldn't have!). Again they arrived within half an hour and diagnosed the problem as a blocked fuel line, which they sorted out for me and told me what to do if it happened again.
The speed of response impressed me as a lone female. The mechanics were polite, friendly and helpful, without being letchy or intimidating.
The total package "Superservice" which I have, costs £76 per year (exluding the no claims bonus - which is a great bonus when you come to renew and haven't called them out the previous year). Superservice covers Roadside, recovery, home, emergency travel and accommodation. You can also purchase these options individually or in any combination, so there is a good deal of flexibility there.
It covers the car, rather than the driver which is great if, like me, you occasionally lend your car to someone else.
I am now about to suspend my membership as I am buying a new car which comes with AA cover for three years. I have three months cover left on ANR but they cannot give me a refund, but will credit those months back to me when I rejoin them. (You have to give at least four months notice to get a refund apparently). This may be a disadvantage for some people, but I am happy with this as I will definitely go back to them once my free AA cover ends and at least it mean that you do not lose out completely.
I cannot think of any other disadvantages - I certainly have not experienced any to date. I thoroughly recommend them.
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Jan 23rd, 2004
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