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I have recently had cause to use Autonational Rescue. I had a blow-out on the A10. The tyre spanner gave out and I had to call them out. 5 minutes later, the Police arrived and informed me that I would have to be towed (for a charge of £105). I recalled Autonational, and had a short conversation with an unhelpful lady who told me it could take upto an hour, but then said the truck was 5 minutes away. 15 minutes later, the truck driver called and asked where I was located.
After 65 minutes from the initial call, the police had to tow me. No sign of AutonationalRescue. I wrote a letter of complaint 3 weeks ago, and have not had a reply.
I can see why they are 50% cheaper than other Breakdown Companies.