Avaya Call Management System Supervisor 12 Media

Avaya Call Management System Supervisor 12 Media

for PC - Utilities - hardware & software optimizing - Quantity: 1 - CD-ROM more

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Avaya CMS Supervisor enables you to use a PC to access all the reporting and administrative power of Avaya CMS - with a familiar graphical user interface in a Microsoft Windows...
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Avaya Call Management System Supervisor 12 Media

Software

License Type: Media

License Pricing: Government

Licensing Program: Avaya GSA-IT

Platform: Windows

Distribution Media: CD-ROM

Ciao

Listed on Ciao since : 27/12/2004

Manufacturer's product description

Avaya CMS Supervisor enables you to use a PC to access all the reporting and administrative power of Avaya CMS - with a familiar graphical user interface in a Microsoft Windows environment that runs on Windows NT 4.0, Windows 98, Windows 2000, Windows XP, or Windows ME. Avaya CMS Supervisor gives you the power to be immediately responsive - anytime, anywhere. Avaya CMS Supervisor enables you to monitor contact center performance and activity from a PC, whether it's within your contact center, at home, or on the road. Avaya CMS Supervisor has powerful tools that let managers monitor - in real time - any area of contact center performance, such as the number of abandoned calls, average hold time, and number of calls in queue. A colorful icon on the PC screen alerts managers whenever any thresholds are being approached or have been exceeded. Managers can then immediately respond by redirecting contact center resources to increase agent productivity and respond more effectively to the influx of incoming calls.

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