I placed online orders for 2 SatNavs (TomTom 930 and Garmin765T) on Saturday and Monday 1st and 3rd August 2009 respectively. I phoned and chased the progress on orders on 6th. I was told that "both your items have been dispatched " and when I asked for tracking number, I was told that "they ... Read review
Advantages: Free Delivery (I wish they charged but offered a minimal customer care) Disadvantages: Appalling customer care/ service after they got your money, lack of order tracking, Late delivery
I placed online orders for 2 SatNavs (TomTom 930 and Garmin765T) on Saturday and Monday 1st and 3rd August 2009 respectively. I phoned and chased the progress on orders on 6th. I was told that "both your items have been dispatched " and when I asked for tracking number, I was told that "they will be emailed to you later on today" which never arrived. However, 3 hours later, what arrived was an email saying that they do not have the Garmin SatNav ... ...knowing what to believe, I asked them to clarify whether they have sent the item or they are out of stock! To my disbelief, they confirmed that it is indeed out of stock (despite their system showing in stock). I asked for a prompt refund and their Customer Service (Kerry Adams) assured me in an email that the refund will arrive in my account no later than "maximum of 3 days" (11 August). However, The Tomtom SatNav eventually arrived on 10 August. ...
sha11 12.08.2009
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Ciao members have rated this review on average: helpful Review of B4Udirect.com
Advantages: Cheap Disadvantages: Very poor customer service, slow delivery timeframe
I recently placed an order, after hours, and then cancelled it within 2 hours (i.e. both the order and cancellation were done before the following working day started) I cancelled the order, 5 days prior to its dispatch, however they refused to cancel the order - telling me to reject it on delivery (and it will refunded less postage). I do not believe it wasn't possible to cancel the order, and it was done to keep the fee, especially as they take ...
chazzamatazz 24.07.2009
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Ciao members have rated this review on average: somewhat helpful Review of B4Udirect.com
Advantages: price Disadvantages: customer service, after sales service,
We purchased a Shuttle SG33G5 Barebones unit from them early december 2008. On monday 20th April I contacted them as the unit had developed a fauly. They referred me the manufacturer. I contact the manufacturer via email the same day and had a response on teh 21st stating that I would need to get our supplier to organise an RMA. I contacted them and it took them 2 weeks to decide that they would accept the unit back for repair. We had to pay £45 ... ...in France. We did this on Tuesday 12th May. At that point we were advised it would take 7-10 days to get fixed and returned to us, at our cost. After many calls and emails to try and find out what was going on I finally sent an email warning them of legal action on 25th June. Ironically I received a reply the next day stating a new replacement unit was being shipped out. I received tracking information yesterday which said the unit had been collected ...
terryrogers 29.06.2009
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Ciao members have rated this review on average: somewhat helpful Review of B4Udirect.com
Advantages: None Disadvantages: Very poor service, no communication.
Ordered and paid for a tv package from this company 7th Jan online, with free delivery usually within 24/48 hrs. Before doing so, rang their customer services department direct to ensure product was available, which they confirmed. Whilst part of the order was delivered two weeks later (after e-mailing and telephoning company several times in the meantime to advise of non-reciept, and with no communication forwarded to advise of the delay or their ... ...tv ordered or refund, this is despite their online facility currently promoting the product as available, although at an increased price. Though having no previous dealings with this company to make any direct comparisons on their wholesale reputation, having read several discussion forums, I now wonder if my experience with this company is unique. Would definitely NOT have any dealings with this company again! ...
brenacat 27.01.2009
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Ciao members have rated this review on average: helpful Review of B4Udirect.com
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Quick review of B4Udirect.com
Terrible!
Don't bother visiting this site... their sales tactics are shambolic to say the least! They falsely advertise products which they don't have in stock (despite what their website says) at prices which when queried have been subjected to "technical errors".
There are many more companies out there so make sure you check them out first! ...
craigewens 07.01.2009
Ciao members have rated this review on average: helpful Review of B4Udirect.com
