BMW 318g

Advantages: Great customer service, aparently no matter who you are.
Disadvantages: Services can be a bit pricey, but not as bad as you would think.

...I have visited BMW Sytner a few times over the last 3-4 years & I have to say, they have the best customer service i have experienced at any dealership, bar none. I am not your typical kind of guy you would see in a BMW showroom, I am 27 years old but look like I am 17, I probably go there looking a bit rag tag aswell (I think i do it on purpose, i am not fond of face value). But I always feel that they treat me with the same courtesy as all of their customers I have been to Sytner for 3 series parts a few times & no matter how small the problem, the staff are always very helpful & polite. They took their time to track down some E36 washers I could have probably got anywhere & smiled at me when i thought they would charge me for it!, lol. Specifically, i find parts prices are not that bad at all compared to mercedes or renault. I... Read review

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Advantages: I have seen none to date
Disadvantages: A BMW approved used car from a main dealer proved to be a nightmare

...Two months ago, I purchased a BMW 323ci convertible from Vines of Guildford who are BMW main dealers. The car is 8 years old and had just over 47000 miles on the clock. It was sold with a BMW used car warranty but with certain exclusions due to its age, explained to me after I had paid a deposit on it. In the last couple of weeks, knocking noises have started coming from the engine which have progressively got worse. I've owned three BMWs and I know these cars well but I've never had one do that before. Very worried I checked the service history booklet 'Evidence of maintenance work' that came with the car and this is what I found ... 09/05/2000 Pre-delivery check No running-in check at 1250 miles 20/11/2002 Oil service at 12632 miles (6 months late) 05/05/2005 Oil/Inspection 1 and 2 at 21055 miles (1 year late) And then no... Read review

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Advantages: Some pretty cars to look at in the showroom
Disadvantages: Poor after-sales, the ability to 'create' problems with your car (then refuse to accept liabilty)

...My wife purchased a 2nd hand Mini Cooper last year (2008) and included with the car was the TLC 5 year servicing plan. The car didn't appear to have been serviced upon collection, and the absence of any service book dealer stamps would seem to confirm this, so in March this year (2009) the car was booked into Halliwell Jones Chester (BMW) for a service. We explained the situation to the service desk advisor who assured us that the car would receive the necessary attention. When the car was collected, the mechanism which operates the drivers' seat sliding back/forth was inoperable - we'd had no previous problems with the seat (or the car at all) until that point. The dealer agreed to replace the seat rails and mechanism under warranty, but argued that they hadn't caused the seat to fail. Coincidence therefore? In the weeks following... Read review

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