Advantages: Great customer service, aparently no matter who you are. Disadvantages: Services can be a bit pricey, but not as bad as you would think.
I have visited BMW Sytner a few times over the last 3-4 years & I have to say, they have the best customer service i have experienced at any dealership, bar none.
I am not your typical kind of guy you would see in a BMW showroom, I am 27 years old but look like I am 17, I probably go there looking a bit rag tag aswell (I think i do it on purpose, i am not fond of face value). But I always feel that they treat me with the same courtesy as all of their customers
I have been to Sytner for 3 series parts a few times & no matter how small the problem, the staff are always very helpful & polite.
They took their time to track down some E36 washers I could have probably got anywhere & smiled at me when i thought they would charge me for it!, lol.
Specifically, i find parts prices are not that bad at all compared to mercedes or renault.
I ...
krslim 23.04.2009
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Ciao members have rated this review on average: helpful Review of BMW
Advantages: Some pretty cars to look at in the showroom Disadvantages: Poor after-sales, the ability to 'create' problems with your car (then refuse to accept liabilty)
My wife purchased a 2nd hand Mini Cooper last year (2008) and included with the car was the TLC 5 year servicing plan. The car didn't appear to have been serviced upon collection, and the absence of any service book dealer stamps would seem to confirm this, so in March this year (2009) the car was booked into Halliwell Jones Chester (BMW) for a service.
We explained the situation to the service desk advisor who assured us that the car would receive the necessary attention. When the car was collected, the mechanism which operates the drivers' seat sliding back/forth was inoperable - we'd had no previous problems with the seat (or the car at all) until that point.
The dealer agreed to replace the seat rails and mechanism under warranty, but argued that they hadn't caused the seat to fail. Coincidence therefore?
In the weeks following ...
thpba3 19.06.2009
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Ciao members have rated this review on average: very helpful Review of BMW
Advantages: I have seen none to date Disadvantages: A BMW approved used car from a main dealer proved to be a nightmare
due to lack of maintenance . I shall update this report in due course.
UPDATE
I eventually got a refund but not before I sent an ultimatum. It transpired that a service was missing for the 3 and a half years and 26000 miles prior to the sale of the car to me. Vines explained their failure to verify the car's history as 'an administration error' and admitted that the car should not have been offered as a BMW approved used car. However, the past two weeks have been a nightmare as I waited for Vines to exhaust their attempts to recover the service history for the car.
BMW UK customer services were made aware of this dispute from the outset but they declined to get involved as the contract was between myself and Vines, even though it was via their website that I found the car in the first place.
I paid £11.5k for this car ...
cravenh 09.11.2008 (24.11.2008)
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Ciao members have rated this review on average: very helpful Review of BMW
